Director Member Experience Planning and Rapid Response Walmart San Bruno

Job Description
The Director, Member Experience Planning and Rapid Response will be responsible for the creation and management of the roadmap supporting the SamsClub.com business. This individual will work with business partners to prioritize and execute on enhancements and projects required to deliver business results. In addition, this individual will work extensively in partnership with the product management team, engineering team and key vendors to determine short-term and long-term needs that support evolving business needs. This role will also manage the member experience insights queue and develop rapid response plans.


Position Description
Key responsibilities include:
Responsible for translating the business strategy into clear priorities and a plan for the organization
Leads rolling planning to ensure that we are on-strategy and that ongoing priority decisions are made in alignment with the strategy
Ensures that business priorities are clear to partner teams such as ISD and Sam's Innovations
Looks ahead beyond releases that are currently in progress and ensures that we’re setup well in terms of business strategy
Manages communication to the business, with input from Technical Program Management
Aligns product releases with the business; ensures that business dependencies with marketing, finance, Innovations, real estate, Content/Creative, etc.
Rationalizes efforts across projects to ensure business priorities are met and that projects not conflict or work on solving the same issues
Manages the funnel of member feedback from various sources and priorities issues
Is the authority on new and innovative technology developments happening in the relevant areas and works to integrate them into our roadmap as appropriate
Focuses on delivering an integrated member experience across the clubs, on site and on mobile devices


Minimum Qualifications
Bachelor’s Degree
8+ experience in site merchandising with focus on improving member (customer) experience
Cross functional experience
Highly analytical with strong bias for data driven decision taking
Technical understanding of back-end to front-end / customer facing dependencies


Additional Preferred Qualifications
Experience in translating business strategies into priorities
Ability to influence strategic roadmap by incorporating best-in-class and cutting edge products / features / priorities into the roadmap
Experience in monitoring and tracking key strategic projects
Cross functional leadership
Ability to integrate member feedback into roadmap in a meaningful manner
Product Management background
People management
MBA or relevant Master's degree

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