Job Description
The candidate will require strong management and project management skills, knowledge of business systems and process, and provide business support functions throughout the organization with a focus on providing world-class customer service to both internal and external customers. The position requires a strategic planning and execution of projects, systems and process improvement. We are looking for a candidate with a diverse background in business processes and technology, finance and accounting.
Responsibilities
Essential Duties and Responsibilities (Include the following. Other duties may be assigned)
Provide leadership, mentoring and direction to the service teams responsible for: Billing & Revenue Recognition, Accounts Payable, Credit/Accounts Receivable, T&E and Payroll.
Oversee a group of three department heads and 15+ staff members.
Primary coordinator for all outsourced offshore services within AWI including Accounts Receivable, Accounts Payable, Payroll and Manufacturing Services. Each team’s manager is responsible for monitoring the SLA and relationship within their respective service area.
Negotiates the Service Level Agreement with outsourced provider of services for all AWI functions.
Develop, recommend, and implement changes regarding A/R, A/P, Payroll strategy and credit strategy in conjunction with the operations’ long-term objectives, industry trends and practices.
Orchestrate and provide leadership and strategic direction for process improvement efforts and business/process migrations.
Develop, analyze and benchmark appropriate measurements to evaluate department effectiveness and efficiency.
Oversees department responsible for ensuring every Armstrong employee is paid accurately on-time, and in compliance with federal, state, and local regulations.
Oversees department responsible for providing guidance and expertise in payroll tax including tax withholding, quarterly and annual payroll tax processing, and W2’s.
Establish guidelines regarding global credit risk management. Provide leadership and oversight to the Americas credit network to ensure credit and collection policies and procedures are established, and validate departmental compliance.
Oversee team that assesses credit worthiness and financial risk involved in extending credit to current or prospective customers through analysis of customer's financial statements and the exchange of information with the trade community, banks, trade associations and credit reporting agencies. Recommend and manage exit strategies where appropriate.
Engage with business leaders, sales departments, and customers on strategic and other initiatives that relate to customer expansions and contractions, “order-to-cash” processes and other finance related programs. Similarly, coordinate with Procurement on “procure-to-pay” efforts related to vendor programs.
Negotiate for collateral or security in situations where additional open credit is unable to be extended or to minimize the risk of bad debt expense where credit is already extended. Confirm the filing of necessary legal documents for security transactions.
Oversees collection of all accounts receivable and timely resolution of customer claims and disputes. Reviews regular accounts receivable aging and high risk reviews with management. Confirm appropriate action plans are in place for all delinquent and high risk receivables. Personally manage or participate in complex, high risk credit or collection matters.
Responsible for accurate forecast uncollectable accounts and general/specific bad debt reserves in accordance with GAAP requirements and SOX compliance.
Responsible for the accurate, consistent and timely reporting of Armstrong’s investment in accounts receivable and payables to senior management, providing immediate notification on larger, high risk matters when appropriate.
Administer the Company’s terms of payment and sale, monitor customers’ adherence to “terms and conditions”.
Negotiate customer settlements and coordinate the collection efforts with outside agencies and attorneys to maximize profitability. Manage Armstrong’s interest in customer bankruptcy and liquidation filings to assure maximum return for the Company.
Continuously pursue efforts to reduce departmental expenses while maintaining spend within approved budgets.
Develop an effective organization that is able to utilize facts and reasoning to develop and evaluate alternative solutions to issues, identify appropriate action based on overall benefit to the company, and continually improve functional credit / payables / payroll excellence and performance.
Set solid credit policies and procedures for managing Armstrong’s accounts & notes receivable investment ($150M+) that contribute toward maximizing sales volume while minimizing bad debt expense.
Establish and enforce sound accounts payable policies and practices that ensure prompt, accurate and efficient payments to trade ($1.1B+ in supplier payments per year).
Financially sound customer portfolios with sufficient credit availability to support Armstrong sales initiatives.
Oversee department responsible for ensuring every Armstrong employee is paid accurately on-time, and in compliance with federal, state, and local regulations.
Oversee department responsible for providing guidance and expertise in payroll tax including tax withholding, quarterly and annual payroll tax processing, and W2’s.
Monitor and drive compliance with Sarbanes-Oxley controls.
Support both internal and external audits.
Special projects as assigned.
Supervisory Responsibilities
3 direct reports (manager level)
12 indirect resources (individual contributors)
Offshore and onsite resources
Required Qualifications For The Director, North America Financial Services
Bachelor’s degree in finance or accounting required
Minimum of 5 to 10 years’ experience leading team(s) in the execution and improvements of financial business processes.
Experience implementing technology solutions, leading an effective and efficient organization, and delivering on stated goals and objectives
SAP experience
Sarbanes Oxley Experience
Desired Qualifications
Global credit experience
CPA
CPE/CPP
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Wednesday, September 23, 2015
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