Director End User Technology Discovery Communications Silver Spring

Job description
The Director - End User Technology will collaborate with executive management and IT staff to design, deploy and continuously improve the technical platform supporting employee collaboration. This includes all end-user technology such as Unified Communications, Video Conferencing, Desktops Engineering, Mobile Device Management, and Citrix VDI and Remote Applications. With a highly complex environment involving offices in 35 countries servicing over 7000 employees – the candidate must be an excellent communicator and innovative thinker in ensuring the services are reliable, secure – but above all – compelling and usable. This thought is embodied in our Discovery Cloud mantra “Your Work Stuff, Simplified”.


Reporting to the SVP of Infrastructure & Support Services, the Director of End User Technology will ensure high-availability, reliability and optimization of all related technology domains, instilling a culture of continuous service improvement driven by metric and customer feedback. The infrastructure-centric leader will be experienced in management and resource planning, building cross-functional business partnerships and strategic planning.

The Director will lead and direct a team of 3 IT Managers and 1 Director who are subject matter experts in Messaging, Desktop and Citrix Engineering, Unified Communications, and AV & Events. Key peer relationships for this position would include the VP of Global IT Customer Service and VP of Global Platform Services.

This position may require interaction with global vendors/suppliers providing IT services.
Work with the SVP of IT Infrastructure in implementing strategic direction of technology aimed at supporting the business objectives of new and existing collaboration solutions.
Responsible for the oversight, direction and management of Desktop Engineering, Citrix, Unified Communications, Video Conferencing, Office 365 services and Exchange.
Responsible for planning, performance, maintenance, monitoring and administration of Discovery’s enterprise communications and messaging services.
Manage the service lifecycle of communications and messaging products through design, transition and operation phases.
Lead the creation of an End-User Services environment that addresses end-user pain points, while advancing the Discovery InfoSec and Business Objectives
Ensure consistent, unified user experience across all platforms by implementing a Service Lifecycle practice involving release planning and continuous improvement.
Identification of gaps in desired end user technology landscape; investigate new technologies to resolve gaps and advance business capabilities
Maintain awareness of infrastructure technology trends (e.g. Cloud Services, XaaS, , Outlook 365, Unified Communications and Collaboration tools), vendor product and service offerings.
Provide major incident management leading communication, remediation, recovery, command and control
Establish and review for fit the published operational and service level agreements for all service catalog related items delivered by the End User Technology team
Bachelor Degree in Computer Science, Information Technology, Information Systems or related field
Minimum of 10 years of experience in information technology; five years of experience in a senior management role in service delivery, end-user services, enterprise infrastructure or similar.
Experience with Microsoft client and server operating systems (Windows Server 2008, Windows 7, Project Server and Exchange Server)
Knowledge of Lync, Office 365, public cloud, P/IaaS, Yammer technologies.
Knowledge of LAN/WAN networking technologies, VOIP, virtualization, domain server administration, AD DC, group policy and terminal services.
Solutions Architecture experience with the following: XenApp, XenDesktop and XenServer,
Experience with Citrix Provisioning Services and documentation; manage master disk image for provisioning and re-provisioning.

Preferred

ITIL Service Lifecycle or other ITSM Certification preferred
Experience working with ServiceNow preferred

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