Director Account Management Card Services Fiserv Parsippany

Job Description
Lead efforts to manage senior level strategic post-sales relationships with Card Services largest financial institution clients. Primary focus is on client satisfaction, growth and retention. Due to the size of these clients, this role has high visibility in the Card Services Organization.

Essential Job Responsibilities

Ensure Client Satisfaction by collaborating with the assigned support team, including the Service Manager and National Client Services Representative.
Introduce new products and services to clients that align with their strategic goals and objectives , and deliver new revenue through add-on sales (with quota)

Effectively represent the client’s needs to the Card Services organization, and manage client expectations.
Lead contract renewals, including negotiation, financial analysis, pricing and business recommendations for contract terms
Conduct periodic strategic client reviews at the senior levels of the client’s organization.
Establish/measure joint goals with the clients to strengthen the partnership
Visit with client onsite on a regular basis.
Performs other duties as required

The above statements are intended only to describe the general nature of the job, and should not be construed as an all-inclusive list of position responsibilities.

Education

Bachelors Degree Preferred

Job Related Experience

• Minimum years’ experience required (10 years)

• Type of work experience required (worked for financial institution processor – preferably in payments field)

• Supervisory/Management experience required (none)

Travel Required

• 30-50%

Preferred Qualifications

• Bachelors

• Masters