Senior Director - Learning Services - Concur Technologies - Bellevue

Job description
We’re seeking a seasoned leader with exceptional experience and expertise who will be responsible for further architecting, developing, and expanding our learning, development and enablement strategies/programs to industry-leading heights. You will be an innovative thinker focused on driving success in the areas of effectiveness, quality, satisfaction and revenue. If you excel in the areas of leadership, flexibility, creativity, organization, detail, exceeding expectations and are passionate about delivering only the best to customers – this may be the right challenge for you.


Major Responsibilities:
Develop a highly visible and impactful organization that delivers exceptional on-boarding, training, development enablement, accreditation/certification and communication programs to ensure success of Global Services employees, partners and customers around the world.
Build and foster relationships with internal and external contacts to develop industry-leading training curriculum, delivery, and employee/customer/partner development programs.
Identify, develop and implement strategies to drive higher levels of revenue.
Establish processes to monitor, measure and track impact and results of training initiatives and programs.
Lead the development, implementation and evaluation of internal communications strategies.
Work collaboratively with the Global Services leadership team and with cross-functional leaders/teams to ensure successful delivery of objectives.
Revenue forecasting; budget creation and management.
Build, develop, coach and inspire a team to outstanding results.
Education, Experience and Training Required:
Minimum 10+ years experience (including in Software/SaaS and global environments) in learning and development, including working in a blended learning environment and knowledge of adult learning principles.
Demonstrated ability to work with executive and senior management; collaborate, negotiate, influence, facilitate, consult, etc.
Demonstrated ability to show return on training investment.
Demonstrated ability to think strategically and translate business performance gaps into learning and development strategies.
Demonstrated track record of creating learning strategies across a global organization.
Ability to leverage best practices in Communications strategy to ensure consistent messaging across a global organization.
Proven track record of leading large scale global projects.
Proven ability to lead teams.
Ability to pass a background check.

Job Specific Specialized Knowledge & Skills:
Effective communication skills (written, verbal and presentation)
Demonstrated presentation, negotiation and persuasion skills
Effective at coordinating efforts across a diverse organization in the execution of key initiatives
Must be comfortable in a fast-paced, fluid, and ever-changing work environment and able to facilitate changes as situation requires
Must be a quick study and self-starter, able to roll up sleeves and manage hands-on
Must be results, goal, and customer service orientated
Ability to build, foster and motivate a team and teamwork
Strong interpersonal skills – able to motivate and drive other organizations without direct authority over those organizations
Ability to champion ideas and execute in an expedited timeframe
Strong project/program management skills
Experience in developing and fostering effective business relationships inside and outside the organization
Independent and strategic thinker requiring minimal supervision for decision-making and resolution of business performance obstacles and conflicts
Software and/or SaaS industry experience and global business experience

Critical Performance Competencies:
Accountability
Adaptability/ Flexibility
Business Acumen/Strategic Business Perspective
Communication (written and verbal)
Intelligence
Partnering
Personal/ Professional Effectiveness
Planning and Organizing
Self-directed and self-motivated
Technical/ Professional Expertise

Value Competencies:
Displays passion for & responsibility to the customer
Hires, develops & rewards great people
Displays leadership through innovation in everything you do
Displays a passion for what you do and a drive to improve
Displays a relentless commitment to win
Displays personal & corporate integrity

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