Director - FIU Liaison - HSBC - New York

Job description
To develop, and lead a best-in-industry liaison capability, focused on external information collection and internal stakeholder engagement, which enables HSBC more effectively to detect and reduce exposure to financial crime risk.
The role will involve working closely with the US Head of FIU and Global Head of Liaison to:
Develop and implement a strategic liaison plan that will deliver improved collaboration with, and intelligence collection from law enforcement, government and other external interlocutors, according to the FIU’s collection priorities.

Personally drive key external liaison relationships to deliver the best possible intelligence collection for the bank.
Maintain contact and develop strong preferred supplier relationships with external commercial intelligence providers, to supplement FIU work where necessary, in accordance with Vendor Risk Management principles.
Work seamlessly with FIU analysts to facilitate their access to external information. Fully integrate the Liaison function in analytical processes. Be conversant with the work of the FIU, to manage external expectations/demands of the FIU.
Working in close collaboration with FIU and FCC colleagues, ensure that all external relationships are conducted in compliance with HSBC policies and guidelines, and to the best benefit of the bank.
Support the Regional FIU and Global Functional heads in managing internal stakeholder relationships, particularly the identification to FIU of new financial crime risks and reporting gaps/requirements, and the elicitation of feedback.
Lead a small team of Liaison experts – responsible for their management and professional development.


Impact on the Business


Articulate and implement a clear Regional Liaison strategy.
Collect detailed external input on emerging financial crime trends and risks, to aid decision-making, and prioritization of client and strategic casework. Provide carefully selected briefing of FIU analysis in return (and to stimulate intelligence flow into FIU).
Work with Lines of Business (LoB) to identify emerging financial crime risks, and to ensure maximum impact for FIU reporting. Channel relevant internal information into the FIU.
Develop the stable of official and commercial contacts to deliver improved intelligence coverage of key risks.
Responsible for delivery of the FIU SAR Review Programme, to ensure maximum intelligence dividend for the bank.
Identify process and product improvements to better meet needs of stakeholders. This includes establishing/embedding relevant feedback metrics.

Customers / Stakeholders


Build networks and manage day-to-day relationships with senior staff on client-related matters in:
Financial Crime Compliance
Security and Fraud Risk
Regional Banking and Markets
Private bank
Retail Banking and Wealth Management
Commercial Banking
Other FIU teams
Transaction Monitoring teams
Represent FIU at relevant industry fora.
Build a collaborative working relationship with the FCC Government Relations team.
Coordinate requests from regional business lines, compliance, and FIU for information from external contacts.
Work closely with FIU staff and relevant business and risk areas to meet customer needs and develop FIU brand.


Leadership & Teamwork


Drive development of liaison processes, strategy and standards regionally.
Work seamlessly with FIU analysts to foster a positive working culture, provide to them an outstanding collection service, and manage external demands of them. Fully integrate the Liaison function in analytical processes.
Collaborate with other FCC functions to ensure Liaison activities deliver the best outcome for the bank.


Operational Effectiveness & Control


Identify and recommend best practices identified within the wider liaison peer group to Regional FIU Head to incorporate into Regional FIU practice
Continually review suite of products under offer by FIU to assess suitability and impact on recipients of FIU products. Find solutions to complex client requests/commissions outside normal scope
Responsible for personal and team adherence to operational controls, as outlined in procedures and policies to ensure risks are identified and managed; vendor risk management policies and procedures are particularly pertinent to this role.
Lead the US Liaison team; enhancing its impact, and developing its capabilities and professional standards.
Support the development of relationship management tools.
To implement the Group compliance policy locally by containing compliance risk in liaison with the Head of Group Compliance, Global Business Compliance Officer, Area Compliance Officer or Local Compliance Officer, ensuring adequate compliance resources and training, fostering a compliance culture and optimizing relations with regulators.
Complete other responsibilities, as assigned.


Major Challenges


The jobholder will be subject to sensitive, and therefore risky, information and must exercise sound judgment in protecting it and must adhere to all relevant rules and regulations.
The jobholder must exercise considerable autonomy in dealing with live major issues for which there is often no clear cut solution. S/he must be able to identify the nub of the matter where conflicting evidence can mislead decision makers. In such unclear circumstances s/he must be able to provide sound judgment and guidance. Where matters of profound reputational risk are identified, the jobholder must alert senior management, if necessary by seeking guidance from Regional Head of Security and Fraud Risk. The nature of the role requires close routine liaison with external Governmental and non-Governmental agencies, bank Compliance staff, and with senior Regional business heads, so necessitating excellent professional relationships across internal and external agencies.


Role Context


The role itself involves risk management and the role holder must show strong leadership in this area by continually reassessing the operational risks associated with the role. The role holder must take account of changing economic, legal, technological and regulatory environments and adhere to all procedures and practices. The role holder must ensure that all information collection is lawful and consistent with the bank’s values.
Support the implementation of new systems, both regionally and globally. The role holder must be alert to changes in the operating environment, and ensure that Liaison practice keeps pace with the legal, regulatory, risk environment.
Jobholder is responsible for providing sound judgment and advice to senior management on security and reputational risks associated with external engagement.
Jobholder is responsible for providing reporting which highlights (and might mitigate) reputational, fraud and compliance risks


Management of Risk


Ensure compliance, operational risk controls in accordance with HSBC or regulatory standards and policies; and optimize relations with regulators by addressing any issues., The physical demands/work environment described above are representative of those that must be met by an employee to successfully perform the essential duties of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential duties.
Physical Demands/Work Environment: Very good working conditions. Little or no physical demands. Minimal handling of light materials. The physical demands/work environment described above are representative of those that must be met by an employee to successfully perform the essential duties of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential duties.
The role itself involves risk management and the role holder must show strong leadership in this area by continually reassessing the operational risks associated with the role. The role holder must take account of changing economic, legal, technological and regulatory environments and adhere to all procedures and practices. The role holder must ensure that all information collection is lawful and consistent with the bank’s values.
Support the implementation of new systems, both regionally and globally. The role holder must be alert to changes in the operating environment, and ensure that Liaison practice keeps pace with the legal, regulatory, risk environment.
Jobholder is responsible for providing sound judgment and advice to senior management on security and reputational risks associated with external engagement.
Jobholder is responsible for providing reporting which highlights (and might mitigate) reputational, fraud and compliance risks


Observation of Internal Controls


Maintains HSBC internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators.
The jobholder must adhere to all relevant internal controls and should be able to demonstrate a flawless track record in this area. The jobholder will keep appropriate records and, as necessary, ensure the timely implementation of internal and external audit points, including issues raised by external regulators.
The jobholder will implement the Group compliance policy, by containing compliance risk in liaison with Regional Head of Compliance, Regional Compliance Officer, Area Compliance Officer or Local Compliance Officer. The term ‘compliance’ embraces all relevant financial services laws, rules and codes with which the business has to comply. This will be achieved by adhering to all relevant processes/procedures and by liaising with Compliance department about new business initiatives at the earliest opportunity. Also and when applicable, by ensuring adequate resources are in place and training is provided, fostering a compliance culture and optimizing relations with regulators.

Experience / Skills


Proven leadership and people management experience in a high performing team
Proven law enforcement, intelligence or financial crime prevention expertise.
History of working in a Liaison role, with a verifiable track record
Strong communication, influencing and interpersonal skills with the ability to build and maintain relationships
Excellent written communication skills, with meticulous attention to detail
Resourceful, creative and inquisitive approach to intelligence collection
Experience/knowledge of wholesale banking and a keen interest in business and current affairs
Highly motivated, entrepreneurial and autonomous
Ability to work to tight deadlines
Ability to formulate, disseminate and implement strategy
Ability to think creatively to solve complex problems
Awareness of regulatory and in-house operating environment and potential impact on function
Strong multi-cultural awareness
Strong track record of managing intelligence and/or due diligence activities.
(Desirable) Demonstrable track-record of achievement in new and uncertain environments
(Desirable) Track record of successful intelligence analysis in a high pressured environment
(Desirable) Project/Programme Management experience and qualifications

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