Director - Customer Portfolio Management - CA Technologies - Carolina

Job description
As a Director, Customer Portfolio Management you will be responsible for maintaining and growing the run rate of CA's renewal business and ensuring a satisfied customer base to build a sustainable book of business for future success in his/her assigned territory. This position is responsible to plan and manage resource allocation to ensure that Portfolio Management staff is appropriately assigned to sales goals.


In This Role, You’ll Help Support CA Technologies Charter To Transform The IT Industry By
Coaching Customer Portfolio Managers to create productivity and support of CA's strategic objectives, and ensure that the individuals receive training as needed to be successful and grow within their roles and potentially beyond.
Working with employees to create personalized development plans through regular one-on-one reviews of skills and personal career goals; follow up to ensure that employees execute on their plans in a timely fashion.
Reviewing proposals created by the Customer Portfolio Managers prior to customer consultation.
Measuring and report on performance against targets.
Providing all management with detailed and accurate team progress reports.
Fostering communication between various CA organizations to ensure teamwork.
Keeping up-to-date on CA's vision and strategy, customer initiatives (such as SupportConnect, Product Advisory Councils and Beta Programs); ensure that the teams do the same, and that customers in the region are consistently dept informed.
Ensuring that proper security measures are applied and followed at all times.

A Great CA Employee
Takes smart risks
Exhibits courage
Is a “driver”
Navigates ambiguity
Embraces diversity
Communicates openly
Doesn’t take themselves too seriously
Likes to laugh
Loves a good challenge
Is resilient when faced with setbacks
Teams well with others
Insists on quality results
Is forward-thinking
Adapts easily to change
Solves problems creatively
Typically 10 years of large account sales experience, including experience with renewal transactions.
Ability to understand and present CA's vision, strategy and organization
Knowledge of CA's sales methodology, pricing, licensing and booking process
Proven ability to understand and communicate the business value and/or ROI of existing and proposed contract and products to the customer
Ability to create and execute a collaborative strategy for each account/renewal. Time Management, including managing and prioritizing multiple concurrent transactions

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