Director - Customer Lifecycle - Oracle - Redwood Shores

Job description
Manage people for product development programs or projects focused on the delivery of a product through the design process, and into a finished state for external customers.

Manage people for product development programs or projects involving department or cross-functional teams focused on the delivery of a product or computer-based system through the design process, and into a finished state for external customers. Plan and direct resource schedules as well as project budgets. Monitor the product/program/project from initiation through delivery, interfacing with customer on technical matters.
Organize interdepartmental activities ensuring completion of the product/program/project on schedule and within budget constraints. Assign and monitor work of systems analysis and program staff, providing technical support and direction. Select, develop, and evaluate personnel to ensure the efficient operation of the function.

Assists in the development of short, medium, and long term plans to achieve strategic objectives. Regularly interacts across functional areas with senior management or executives to ensure unit objectives are met. Ability to influence thinking or gain acceptance of others in sensitive situations is important. Demonstrated leadership and people management skills. Strong communication skills, analytical skills, thorough understanding of product development and product management. BS or MS degree or equivalent experience relevant to functional area preferred. Prefer seven years of project management, product design or related experience.

Oracle is undergoing a dramatic transformation from an on-premise to a cloud company and you can be a key participant in this change. Customer Lifecycle Management (CLM) is the foundation program for that change. As the CLM Program Manager you will be working with senior management across the cloud service delivery organizations to drive definition and alignment of processes, policies, and systems which assure a highly satisfying and high value experience for our cloud customers.

The position requires 10+ years of experience working with enterprise software development or support and 2+ years in cloud service delivery experience with organizational change management initiatives. Specific skills for this position are:

- Excellent written and verbal communication

- Ability to work to leverage relationships across organizations

- Develop project plans and presentations that convey the work plan and vision

- Willingness to do whatever it takes to move initiatives forward from executive negotiations to administrative tasks

- Executive presence with the ability to work with individuals at all career levels.

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