Senior Director - Field Service Engineering - Siemens - Los Angeles

Job description
Position Overview:
The Sr. Director Field Engineering is responsible for maintaining and managing the professional service operations to meet customer requests in accordance with contractual obligations and customer satisfaction. The Sr. Director is responsible for managing & growing the margins in each of the IMCP & DX modalities. They also provide support, guidance, leadership and direction to Regional Service Managers (RSMs).
Drives the "One face to the customer" initiative together with Regional Sales management. Projects the Vision and Values of the Integrated Siemens Healthcare organization in a positive and professional manner managing the healthcare Field Service business by directing, coordinating and leading the organization and its activities to meet customer service expectations and financial metrics. The Sr. Director Field Engineering reports to the Zone Vice President, Service of Siemens Healthcare.

Location:
Los Angeles area

Responsibilities:
• Ensure high quality service, contract obligations are met, internal requirements are met (information tracking, reporting, costing etc.), and financial targets achieved.
• Ensure Operations are able to meet quality certification standards, manage the installed base, and manage customer expectations, through routine works and escalations. Determine and achieve productivity saving targets.
• Ensure the highest technical, operational and financial performance installation projects, equipment services and maintenance, upgrades and updates of medical equipment according technical specification.
• Cooperation in all functional operation of the Service Operation (Dispatch / TSC) and follows the implemented the required Service Support Processes SERVOR (Registration, clarification, dispatch, spare part logistic, service confirmation)
• Assess resource development needs and execute required manpower planning and calculation related to installed base development and budget frame. Develop staff training plans in coordination with their respective Region Service Managers.
• Responsible for the staff assigned to him/her. Continually inform staff about the economic development of the business.
• Develop a high performance culture with a professional appearance that demonstrates teamwork and success.
• Together with RSM direct reports, implement the service budgets by including the installed base development, the contractual/non-contractual work and service sales programs to meet the defined Healthcare target agreements.

Required Knowledge/Skills, Education, and Experience:
• Professional experience in a service business in a relevant industry.
• Experience in managing, leading and motivating managers, teams, and individuals.
• Sensitive towards and experienced with multinational companies, clients and people.
• Ability to interact with and network with Senior Executives.
• Ability to prioritize work taking into account a complex matrix of input.
• Experience dealing with customer complaints with a demonstrated ability to turn around problematic situations.
• BS/BA in related discipline, or advanced degree, where required, or equivalent combination of education and experience. Certification may be required in some areas.
• Minimum of 5 years previous field service.
• Ability to read, analyze and interpret common scientific and technical journals, financial reports and legal documents.
• Effectively present information to co-workers and employee groups, including upper management, customers at various levels and public representatives
• Product knowledge (certified) MS / SAP.
• Superior communication skills and ability to effectively communicate with stakeholders at many levels within the organization.
• Excellent organizational skills and exceptional customer focus.

Preferred Knowledge/Skills, Education, and Experience:
• Strong knowledge of both IMCP and DX businesses, with solid foundation in DX preferred
• Tertiary degree in a technical, management and/or commerce discipline; technical understanding

Siemens encourages qualified long-term unemployed individuals to apply for open positions.

Offer of employment with Siemens is conditioned upon the successful completion of a background check and drug screen, subject to applicable laws and regulations.

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