Senior Director - Solution Management - NCR - Alpharetta

Position Summary & Key Areas Of Responsibility

Are you a technology team leader with product management experience looking for your next career challenge? Are you creative but still process driven? Do you thrive on change? Are you ready to manage a complex product portfolio within a well-established, multinational technology company? If so, keep reading as we are looking for you.


As NCR’s Senior Director of Solution Management for the Small Business Division, you will be responsible for a team of product managers and operations analysts responsible for designing and innovating a portfolio of 7 SaaS software and hardware products underneath the Silver brand. The key responsibilities for your role will be the development of the Product Roadmap needed to not only execute the Small Business-business plan but to ensure the continued success of the business for the long term as well as the continued success of our customers. This will include developing a systematic approach to assessing potential product initiatives through market and competitive analysis and sound business cases. Another key aspect of this role is the development of processes, analytics and metrics to operationalize the delivery of the product portfolio ensuring the development of accurate timelines and that financial objectives are met. In your role you will work directly with the Small Business executive team which includes managing the competing priorities of the product brands and functional leaders. You will report into the President of the Small Business division and partner closely with the CTO of the Software Engineering team.



Key Areas Of Responsibility Include

• Lead the product vision and strategy for the global Small Business-business including Product Roadmap development and ongoing management of the portfolio



• Become intimately familiar with the small business merchant process driving simplified-yet powerful mobile software designs, functions and innovations



• Lead product innovations for powerful simplicity and effectiveness



• Anticipate our customers future needs



• Collaborate with relevant stakeholders within the business to validate strategy and set priorities



• Establish and execute best practice processes to assess market opportunities and develop business cases for proposed products including market and competitive analyses, investments costs and development timelines



• Manage the product life cycle across a complex portfolio of solutions to drive revenue and meet the needed financial and operational goals



• Partner with the software engineering team and CTO to deliver products on time and on budget



• Achieve the above objectives through the development and coaching of the team of product managers responsible for the product portfolio including fostering the desired team culture of creativity, agility and passion for the industry and our customers



• Develop analytics and metrics to measure the succ

Basic Qualifications

• Bachelor’s degree in a related field

• 12 years + in technology teams with at least 8 years focused specifically on product innovation and management

• An innate ability to synthesize customer inputs, market and competitive data to form a view of current and future market needs

• Experience delivering market leading products

• A versatile style that allows you to form relationships with customers, talk shop with developers, brainstorm with marketing and discuss financial performance with the CFO

• Ability to apply process and structure to drive results without sacrificing flexibility and team empowerment

• Experience managing a growing portfolio of products serving multiple geographies

• Collaborative style with the ability to manage competing stakeholders including Executive Leadership, Sales and Services

• Ability to be hands-on and fly above at 10,000 feet with the intuition to know the best times to do each



Preferred Qualifications

• Master’s degree - MBA

• Strong Executive Presence – this role will have extensive executive visibility both internally and externally

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