Director - Alliance Operations - CSC - Falls Church

Job description
Essential Job Functions
Directs the organization and performance of alliances and partnership areas and the activities of senior managers. Provides staff direction by understanding and following established company policies and procedures. Oversees business activities to ensure a high standard of professional excellence is maintained among staff members.
Directs business function including, approval of overall project plan, budgets, and work breakdown structure.

Establishes and implements short- and long-term strategies to deliver services to customers within reasonable schedules and budgets. Directs and oversees development of operating and personnel budgets. Monitors spending for adherence to budget plans, develops, recommends and implements changes to variances.
Establishes and communicates goals and objectives; defines methodologies, tasks, and activities and describes roles and responsibilities for performing to personnel. Communicates broadly to support coordination for cross-functional teams.
Directs the management and oversight of strategic partnerships and alliances with external organizations to provide services, products and solutions to potential and existing clients; oversees and drives the research and analysis of the alliance business needs; ensure needs are met in a timely and cost effective manner.
Directs and drives ongoing significant alliances; serves as a point of contact for the most complex and/or visible alliances; directs alliance activities and creates strategies and programs to create alliances which are strategically and financially advantageous. Ensures alliance negotiations are appropriate and support company goals, objectives and strategies.
Directs the resolution of more complex alliance conflicts and questions including complex contract differences or changes in relationships; creates environment which supports alliance creation while overseeing the researching of issues and appropriate resolution action; ensures that conflict resolution is expeditious and that alliances function effectively and support company objectives.
Directs business plans and alliance strategies to maximize effectiveness; directs the development and enactment of alliance processes and procedures ensuring activities adhere to company and legal guidelines. Leverages, communicates and promotes enablement/support offerings from partnerships for global service delivery staff in the areas of technology and solutions.
Directs and drives alliance strategy needs. Directs creation of strategic plans to secure alliance partners and the establishment of financial controls and processes for support of alliance financial objectives. Directs strategic solution development activities including identification, development, launch and operation phases. Increases the effectiveness and efficiency of the organization by identifying best practices and promoting reuse as it relates to technology and solutions.
Oversees Alliance programs such as Deal Registrations, MDF/BDF programs, Resell & Referral Programs and Channel Programs globally. Evangelist for all Alliance Programs for Global & Regional adoption internally. Custodian of Standard alliances policies. systems and protocols internal to CSC. Owns the responsibility for global sales reporting & analysis for measuring partner engagement and business planning. Gathers and maintains pipeline metrics and forecasts to enable the business to measure progress against targets. Ensures appropriate assignment and tracking of quota for Global & Regional Alliance Executives. Conducts regular business reviews with Global/Regional Alliance Executives to check partner performance/engagement from an operations perspective.
Leverages significant sales knowledge, experience, and executive-level alliance relationships to support Global Alliances team members in setting up new business-enabling programs conceived jointly between CSC and Partners.

Basic Qualifications
Master's degree or equivalent combination of education and experience
Master's degree in related field preferred
Fifteen or more years of related experience
Nine or more years of experience in a supervisory or management capacity included
Experience working with concepts, practices, and procedures in areas of responsibility
Experience working with the management implications of various forms of financial data

Other Qualifications
Strong communication skills needed to interface with high-level customer representatives
Strong strategic management and planning skills
Ability to publicly represent company with internal and external clients
Ability to use own judgment and initiative in problem resolution
Willingness to travel

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