Director - Service Delivery - CGI - Herndon

Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, protected veteran status or disability.Service Delivery Director

CGI has a brand new opportunity for a Service Delivery Director on our team engaged in Herndon, VA.

Performance Objectives

Direct and plan the work of our Production Support team, to prioritize and meet technology commitments, and to leverage expert knowledge in assigned area(s) to define and direct technology and operational delivery.

Functional responsibilities include service level and quality management, demand assessment, capacity management, issue management, project/program management, and financial management
Client, SLA and Project Management
Planning, documenting, and managing the performance of subordinate managers and/or staff. Provide professional and technical growth through career development, mentorship and team building.
"Raising the Bar" - innovation, driving change, process improvement
Financial stewardship and management (margins, revenue, cost management)
Business development

What Career Impact Can You Expect To Enjoy

Influence - Directly influence the technology & infrastructure for an agency that is tasked with standing up the United States Mortgage infrastructure
Best of Breed Solutions - As CGI's largest and most visible account globally, this program serves as the best practice roadmap for many of other program teams.
Being Part of something bigger;
Live the Dream: "Have the ability to create an environment in which you enjoy working together and, as owners, contribute to building a company you can be proud of." This dream motivates us to assemble a team of extraordinary men and women who are building a company that reflects their career and personal aspirations

Required Skills

Relevant IT Project management experience (10+ years) in a Production Support Environment
Experience with the Software Development lifecycle
Problem Solving, Conflict resolution
Ability to excel in high pressure work environment
Excellent communication, organization, interpersonal and analytical skills.
Data analysis
Solutioning (Current state, Future state, Gap Analysis, Proposal, Plan)
Excel - advanced level of proficiency
Financial stewardship and management (margins, revenue, cost management)
ITIL Certification
A Bachelor's Degree in a related field
LI-TS1 At CGI, we're a team of builders. We call our employees members because all who join CGI are building their own company - one that has grown to 68,000 professionals located in 40 countries. Founded in 1976, CGI is a leading IT and business process services firm committed to helping clients succeed. We have the global resources, expertise, stability and dedicated professionals needed to achieve results for our clients - and for our members. Come grow with us. Learn more at www.cgi.com.

This is a great opportunity to join a winning team. CGI offers a competitive compensation package with opportunities for growth and professional development. Benefits for full-time, permanent members start on the first day of employment and include a paid time-off program and profit participation and stock purchase plans.

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