Director - Contract Delivery - BT Global Services - Houston

Job description
Key Purpose of the Role:
This role is accountable for the planning and management of all aspects of delivery including financial performance and service delivery on large, global, strategically important, and complex programmes, outsourced/IT contracts, or a group of contracts

Principal Responsibilities:
Responsibilities
• Contract P&L: Establish significant management controls for setting both financial and functional targets and the associated control of budgets. Responsible for the overall profit of contract and revenue growth.
• Programme and Contract Delivery: Deliver programme and contract commitments within cost targets. Accountable for contractual service levels
• Customer Satisfaction: Maintain and develop customer satisfaction.

• Senior Stakeholder Management: Actively manage all senior level relationships with clients and senior executives at Board and CEO level
• Strategy for expansion: Seek innovative ways to expand the business scope of new and existing contracts and coordinate strategy and effort with Client Partner and Client Sales Executive.
• Cost Control: To actively drive lowest cost base solutions into contract, including global sourcing where appropriate
• Team Organisation Management: To create and manage the appropriate Contract Delivery Organisation, including direct management of client management resources and matrix management of flexible resources aligned to deliver for customer
• Reporting & Review: Creating and reporting metrics on contract/programme performance. Conduct and deliver quarterly and annual contract reviews.
• Risk Management: Accountable for the active management and reporting of risks
• Regulatory and Compliance: Ensure all regulatory and compliance measures are met.
• Knowledge Sharing: Ensure re-use and best practice across contracts and to leverage similar services from broader Client Engagement community
Principal Working Relationships: (internal customers and suppliers)
This project is a global, multi-region, multi product, multi domain environment. Interaction of this role will involve various global service centres for contract and service delivery, supplier management, and business operations In summary this is a highly complex environment that will require insight, dedication and above all leadership and drive to complete the program. The program is split into Transformation and BAU.

Desired Skills and Experience
Essential Skills:
• Strong leadership • Drive for program completion • Ability to solve complex problems • Financial management skills
Qualifications:
Essential • Relevant work experience in similar size and complex program or project
Desirable Degree or Certification • Undergraduate Degree or above
Language Requirements: Written and Spoken English
Travel Requirements: Occasional

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