Solutions Architect - MetLife - New York

Job description
Position Responsibilities

With over 11,000 associates and a budget of $800M, Global Operations is uniquely positioned to help MetLife achieve its enterprise strategy. The Solutions Architect will play a key role within Global Operations by carrying out transformational change which creates a differentiated customer experience, simplifies and standardizes the way MetLife operates and generates over ~$X00M of efficiency savings.
The Solutions Architect is responsible for supporting large scale and/or complex transformation initiatives as well as managing and coordinating small to medium scale/complexity transformation initiatives across Global Operations that incorporate proactive and innovative solutions to address business challenges and support GTO’s vision of driving savings, leveraging scale and offering a differentiated customer experience. In partnership with internal and external Global Operations resources and SMEs, and under minimal supervision, the Solutions Architect will manage and participate in transformation project teams deployed on initiatives tied to Global Operations strategic priorities.

The Solutions Architect will support and/or manage all aspects of operations transformations projects depending on the scope and scale of the initiatives. Job duties include but are not limited to: conducting operations assessments, identifying transformation opportunities, designing solutions, creating transformation roadmaps, implementing target operating models, managing change, as well as monitoring and reporting progress on projects, managing project risks and issues and assessing project deliverables and results.

Dimensions of Position

Accountable for:
Supporting the high-value, strategic transformation initiatives that are the cornerstones of achieving Global Operations strategy
Supporting the partnership with business owners to design vision for Target Operating Model transformation and develop roadmaps to achieve the vision
Supporting the mitigation of significant operational risks/issues on transformation initiatives to ensure expected results are achieved
Supports multiple large scale and/or complexity transformation initiatives
Manages multiple small to medium scale/complexity transformation initiatives
Leads, manages, develops and motivates resources located across all three MetLife regions and/or multiple LOBs
Regular interaction and communication with senior stakeholders, with primary focus on local stakeholders

Principal Accountabilities of Position

Manages transformation projects resources
Under minimal supervision, leads transformation initiatives with focus on small to medium size and/or less complex initiatives
Works directly with senior management, with primary focus on local stakeholders, to identify critical business issues, areas of improvement, and establishes transformation plans and teams.
Manages the development of clear case for change, detailed scope, desired outcomes, accurate and realistic cost benefits analyses, clear roles and decision-making for specific transformation projects
Manages the development of detailed work plans, schedules, project estimates resource plans, and status reports
Leads the operations assessments, the identification of transformation opportunities, and the design and implementation of target operating models that improve operations efficiency and effectiveness through process reengineering, technology and continuous improvements; with focus on small to medium scale/complexity initiatives; and support largest and most complex initiatives
Manages internal and external relationships, and partner with internal and external consultants and vendors - for specific transformation projects
Ensures appropriate governance and controls transformation project progress, budgets, risks and issues to ensure timelines and deliverables are met and manages communication with senior stakeholders, with primary focus on local stakeholders
Mentors team members inside or outside of own organization
Develops and maintains abroad range of business relationships across the enterprise, with primary focus on local business partners
Actively participates in the development and deployment of Process Excellence practices, tools and frameworks; enforces Process Excellence standards within the transformation programs and projects

Required skills

Bachelor’s degree and related field experience required
7+ years of leadership experience with background in operational excellence, strategy, planning and driving change
7+ years of experience within insurance, financial services or management consulting industries
7+ years of strong financial and business acumen experience with previous exposure to change management and analytical problem solving
5+ years of experience with Target State Design
5+ years of demonstrated leadership capabilities, including but not limited to: strategic thinking skills; problem solving; ability to lead change through synthesis and interpretation of data; consistent delivery of results to the satisfaction of internal and external customers; developing dynamic, constructive working relationships and partnerships with internal and external leaders; proactive in identifying problems and taking appropriate measures to ensure plans to resolve the problems
5+ years of experience leading others in a team environment and leading multiple, complex initiatives in a dynamic business environment
7+ years of experience with business management tools including: Microsoft PowerPoint, Word, Excel, Visio, Project, Access and SharePoint

Preferred skills

PMP and/or Prince2 certification, with experience in knowledge management practices
Black Belt certification
5+ years of product knowledge and expertise across insurance value chain

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