Director - Sales Operations - Egnyte - Mountain View

Job description
The Director, Sales Operations (DSO) manages support functions essential to sales force productivity. These include planning, reporting, quota setting and management, sales process optimization, sales job design, sales training, sales program implementation, sales compensation design and administration, forecasting and pipeline management.

The Director of Sales Operations is responsible for the overall productivity and effectiveness of the assigned sales organization. Reporting to the Vice President, Sales Operations, the DSO also works closely with internal and external stakeholders to ensure the appropriate objectives and priorities are enabled within the sales organization supported.


JOB RESPONSIBILITIES:
Coordinates sales forecasting, planning, and budgeting processes used within the sales organization.
Proactively monitors and strives to maintain high levels of quality, accuracy, and process consistency in the sales organization’s planning efforts. As needed, coordinates planning activities with other functions and stakeholders within the firm
Supports the assignment of sales force quotas and ensures quotas are optimally allocated to all sales channels and resources.
Works to ensure all sales organization objectives are assigned in a timely fashion.
Proactively identifies opportunities for sales process improvement.
Works closely with sales management to inspect sales process quality and prioritize opportunities for improvement.
Assists sales management in understanding process bottlenecks and inconsistencies.
Facilitates an organization of continuous process improvement.
Monitors the accuracy and efficient distribution of sales reports and other intelligence essential to the sales organization.
Recommends revisions to existing metrics and measurements, or assists in the development of new reporting tools as needed.
Supports the implementation of enabling technologies, including CRM, to field sales teams. Monitors the assigned sales organization’s compliance with required standards for maintaining CRM data.
Works closely with sales management to optimize the effectiveness of the firm’s technology investments.
Coordinates Sales enablement training delivery to sales, sales management, and sales support personnel in the sales organization supported.
Provide input to senior leadership in the development and administration of sales incentive compensation programs.
Working with Accounting, Finance, and Human Resources, provides assistance with sales incentive compensation administration on an as-needed basis, or when required to arbitrate or clarify the application of sales compensation program policies and procedures.
Directs and supports the consistent implementation of company initiatives.
Builds peer support and strong internal-company relationships with other key management personnel.

Desired Skills and Experience
Demonstrated Success leading Sales Operations in a fast paced, high growth environment
Expertise with SalesForce.com
Strong knowledge of Variable Compensation plans
Demonstrated success creating and implementing sales enablement tools, processes and systems
Superb written and verbal communication skills
Ability to effectively interact with a wide range of people including Sr. Executives and Field Sales Reps
Bachelor’s degree. Master’s degree a plus.

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