Director - IT Engineering - Data Center Services - Franklin Templeton Investments - San Mateo

Job description
Reporting to the Vice President of Infrastructure Architecture and Engineering, the Director of Engineering for Data Center Services will provide team oversight and have primary responsibility for technical and process engineering vision, solution design, delivery, and Tier 3 support for Franklin Templeton IT Global Servers and Storage platforms. Disciplines include, but are not limited to Capacity Planning, Performance Management, High Availability, Backup and Disaster Recovery, Maintenance and Technology Life-cycle Management. The qualified candidate will develop and lead a high performing team while partnering with key stakeholders in business and technology areas across the company.



Responsibilities include:
Delivery of effective Engineering solutions for IT Global Data Centers, Servers and Storage platforms to address business goals and operational requirements.
Partner with Architects, Operations and other stakeholders to design, communicate and implement Strategies, Technology Roadmaps, Standards, Processes and Services
Partner with Global Information Security to ensure security, audit and compliance requirements are met
Provide Capacity Planning and Performance Management for Global IT Servers and Storage platforms. Establish/refine a forecast model and anticipate demand
Provide Data Center Provisioning and Automation to drive greater Service Delivery maturity
Perform Financial forecasting; manage project and departmental budgets
Establish metrics and measurements demonstrating area health. Communicate through Operational Reviews
Stay abreast of new and emerging technologies and processes. Evolve and apply to continuously improve IT services.
Make and influence technical and business decisions
Work closely with Vendor Relationship Managers to foster healthy supplier relationships, manage contracts, product performance, usage monitoring and forecast, service levels and expectations
Partner with Operations Leaders to establish criteria and execution to ensure proper transition from Engineering to Operational areas for project delivery and production support.
Lead the triage of escalated, complex problems as needed to ensure restoration or quality of service
Recruit, develop and mentor a team of talented, highly motivated staff
Develop opportunities for cross-team effectiveness and remove organizational barriers for strong teamwork, collaboration, and excellent service delivery

Desired Skills and Experience
Ideal candidates will have:

Required Qualifications:
10+ years’ experience leading teams responsible for Infrastructure Engineering and Service Delivery for global mid to large sized corporations with geographically dispersed populations
Passionate, collaborative, results-oriented leader with a proven track record of inspiring and building strong performing teams
Demonstrated technical management knowledge in the areas Windows, Unix, Mainframe, Enterprise Storage, Voice and Data Networks, High-Availability and Virtualization
Experience in implementing quality guidelines, standards and procedures
Experience leading geographically distributed and culturally diverse work-groups
Excellent written and verbal communication skills
Strong organization and planning skills
Strong influencing / negotiation skills
Strong interpersonal / relationship management skills
Demonstrated financial and contract management skills
Bachelor’s Degree in Computer Science or equivalent experience

Desired Qualifications:
Financial Services industry experience
Specific experience with IBM iSeries, AIX, Linux, Solaris, EMC, NetApp, and Cisco Server and Network technologies
Expertise in the areas of Information Security and Risk Management, Business Continuity, Disaster Recovery/Avoidance, Unified Communications, or Systems Development

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