Job description
The Director, Enterprise IT Infrastructure is responsible and accountable for providing Uncompromised Safety, Superior quality, Memorable Patient/Customer Experiences, and Financial Stewardship providing strategic and operational leadership for architecting and implementing best practice IT infrastructure solutions that support the delivery of highly reliable, customer-centric enterprise-level infrastructure services.
The Director, Enterprise IT Infrastructure is responsible for evaluating the current IT infrastructure functions and develops a strategic plan and roadmap to address the infrastructure readiness of the organization. Develops and publishes appropriate IT infrastructure strategies, policies, procedures, standards, tools and guidelines to promote cost-effective infrastructure solutions.
The Director, Enterprise IT Infrastructure is responsible for all aspects of IT infrastructure operations and related performance management. This individual will evaluate, procure, and integrate infrastructure solutions into the overall organization, as determined by business, regulatory and market demands, and will ensure these technologies and services align with Health First strategic principles and policy guidelines. S/he will drive process changes across their organization, and will develop the appropriate key performance measures for their areas of responsibility. Span of control includes the following areas:
Network
Telephony
Infrastructure applications (directory services, email services, etc)
Data Center Operations
Enterprise Storage
Server Services
Others as assigned
The Director, Enterprise IT Infrastructure is responsible for the ongoing growth and development of assigned team members.
Primary Accountabilities
Prepare and maintain the operating and capital budgets for Enterprise IT Infrastructure for Health First, and identify cost reduction opportunities. Drive operational efficiencies that improve profitability and customer satisfaction.
Provide technical recommendations on the selection of enterprise infrastructure, computing platforms and related technologies; apply financial rigor, risk assessment and business rationale to all initiatives to help the management team arrive at decisions that maximize business performance.
As project sponsor, work closely with the VP, Enterprise Technology Services to provide infrastructure guidance and oversee the Health First infrastructure project portfolio; set appropriate enterprise expectations, manage risks and ensure organization achieves anticipated value.
Implement a best-practice infrastructure program to protect HF information assets, ensuring appropriate information security measures are in place; coordinate and collaborate with the Enterprise IT Security team. Comply with all Federal and State regulatory requirements.
Provide infrastructure guidance for, and oversee the Health First infrastructure project portfolio; set appropriate enterprise expectations, manage risks and ensure organization achieves anticipated value; ensure infrastructure initiatives are tied to strategic initiatives and key focus areas of the organization.
Effectively procure, install and maintain all corporate information technology assets, within a framework of industry standards, ITIL best practices and HF strategic IT principles and policy guidelines.
Working closely with the VP, Enterprise Technology Services, negotiate competitive vendor contracts which meet HF financial targets and are based on industry standards performance.
Mentor team members to continuously identify and recommend opportunities to leverage technology to improve the patient/member experience.
Define the Enterprise Infrastructure Services organization structure, recruit and manage a high performing team committed to the mission, vision and goals of the HF organization.
Monitor healthcare and insurance industry news and trends and the impact these trends may have on Health First. Functions as an expert in Information Technology Infrastructure.
Desired Skills and Experience
Master’s Degree in Computer Science or business relevant field required.
A minimum of eight years’ experience in a combination of IT infrastructure technologies and information technology leadership in healthcare technology which would include experience with a health plan, insurance company, or managed care organization or equivalent job experience in leadership role(s).
Up-to-date knowledge of technology marketplace.
Professional certification in infrastructure related fields (CCNP, CCNA, MCSE, etc.) or other industry recognized infrastructure credential is preferred.
Strong business and financial acumen with an ability to analyze a technology problem or opportunity in business terms. Proven ability to manage complex analysis and develop business cases.
Experience in managing change in a fast paced, complex environment.
Knowledge of ITIL best practice service management and Lean preferred.
People management skills and the ability to organize, motivate and lead diverse teams to achieve results. Challenges others to develop as leaders while serving as a role model and mentor.
Good understanding of customer service operations, and “service-first” philosophies.
Highly articulate and able to convey important messages in a clear and compelling manner.
Establishes trust and credibility at all levels of the organization; cultivates relationships with peers and associates; comfortable working in a matrix model.
Demonstrated ability to manage ambiguity; very adaptive to changing situations.
Shows wisdom in making decisions and acts under pressure in times of crisis with a view to what is most appropriate, reasonable, timely and realistic.
Applies logic and sound reasoning to determine the facts and reveal root causes.
High integrity and compatibility with Health First I-CARE Values.
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Monday, October 06, 2014
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