Director - Player Services - Hollywood Casino Columbus - Columbus

Job description
Penn National Gaming has thrilled and entertained guests since 1971 when it all began as a horse racing venue. From a single race track, we have grown to be one of the nation’s largest gaming companies, operating properties that offer broad and diverse gaming and pari-mutuel wagering experiences. PENN is dedicated to becoming the undisputed leader in guest service by offering a Red Carpet experience for each and every guest.

Desired Skills and Experience
Responsible for fostering a fun environment
Responsible for being a gracious host to all guests and co-workers
Responsible for promoting a positive influence in the community and participating in company-sponsored events
Manages and directs the day-to-day cage operations, money room, cashiering, count room and credit areas through assigned department heads and supervisors
Establishes acceptable accounting procedures and internal controls and ensures all external and internal regulations are met
Directs these areas in a manner that safeguards the assets of the company
Ensures these areas are the most efficient and profitable and are of high standards of quality and service
Counsels, guides and instructs employees in the proper performance of their duties
Plans, develops and implements revised procedures to improve the efficiency and profitability of assigned areas
Assists patrons in answering questions, resolving complaints and effectively handling disputes
Communicates to all guests and team members in a pleasant, friendly and professional manner at all times
Adheres to regulatory, departmental and company policies
Performs all other related and compatible duties as assigned
Acts as role model and always presents oneself as a credit to the company and encourages other to do the same

Must have an outgoing, energetic and enthusiastic attitude
Must enjoy hosting others
Must be comfortable initiating conversations and creating a fun environment with our guests
Bachelor’s degree (B.A./B.S.) from an accredited four-year college or university
Minimum of three years of progressive supervisory or managerial experience in the finance field with a broad knowledge of casino, slot and table games, regulations, procedures and administration preferred
Must be proficient in Microsoft applications (Excel, Access, Word)
Strong organizational and communications skills required
Proven supervisory/managerial skills, primarily in the management of a large staff is required
Ability to get along with co-workers and work as a team
Physically mobile with reasonable accommodations including ability to push, pull, carry and lift up to 25 lbs., and the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces

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