Director - Global Services - Motorola Solutions - Schaumburg

Job description

Global Solutions and Services is an exciting and expanding business that is responsible to create and deliver innovative service offerings that improve the end to end experience for enterprise customers in key vertical markets. Our leading-edge domain expertise has made the Enterprise business successful with a leading edge portfolio that is dedicated to expanding the reach to key services in order to support a comprehensive solution.
The Global Integration Services organization is responsible for defining and delivering complex services that wrap around the Enterprise portfolio as well as 3rd party components. The services are targeted at strategic Enterprise verticals with a focus on delivering services around key customer use cases. The organization is active in customer engagements including selling and delivering services to end customers as well as maintaining key work partnership with the product development teams. It is critical to develop services that can be replicated to other customers, verticals and delivery organizations globally. The Services team is responsible for services strategy and roadmap creation, complex application integrations across multiple internal as well as external components and all go to market activities. Other responsibilities include sales, technical and delivery enablement as well as the creation of partner strategies and capabilities and customer consulting engagements.

The primary responsibility of the Practice Leader Director of Global Services is to create and drive the overarching strategy for the Global Solution and Service organization. The Practice Leader Director provides strategic management, solution design, delivery assurance and delivery oversight for a team of services offer managers, technical delivery teams, support and managed services and general guidance to product development teams. The Practice Leader Director is a role responsible for ensuring delivery excellence, client satisfaction, business growth, business controls and technical leadership. The Practice Leader Director is responsible for knowledge of Enterprise product portfolio, solutions and global service offerings, consulting methodologies and managed offerings. The Practice Leader Director is tasked with serving as a thought leader and knowledge manager for the Enterprise Global Services organization.
The Practice Leader defines the business drivers and associated capabilities and services that are required, provides strategic direction and guidance to the teams to develop the capabilities and implement the business management systems required to maintain value and service delivery to the target customers. The role requires productive relationships with the sales teams, as well as other related product teams within the Enterprise organization.

Desired Skills and Experience
• BS required. MBA a plus.
• 10+ years experience in one of the following areas: business development, product/services planning, offer/product management or consulting
• Expected to have the proven experience and knowledge specific to their area of practice with an ability to develop new business opportunities, leading to client acceptance of services delivery
• Must be experienced with ITIL methodologies with an ability to implement and drive best practices into the services delivery models
• Must be experienced with Six Sigma methodologies and tools to ensure services integration and delivery practices are aligned
• Ability to understand large and complex services engagements in their area of expertise, with a demonstrated expert knowledge of the appropriate methods and skills needed to solve business problems in the client's industry
• Contribute to the growth of intellectual capital within their practice area and to support the development of other teams through participation in mentoring or coaching activities
• Expected to establish trusted long-term relationships with clients through their ability to articulate solutions
• Demonstrates the skills needed to win client trust and confidence leading to the acceptance of new proposals in a manner that supports and reinforces business objectives within their area of practice
• Identifies new business opportunities, creatively participates in the development of solutions, and to provide strong assistance to winning the business
• Must be familiar with the contractual requirements for their area of practice and be capable of drafting and reviewing responses to Requests for Information (RFI), responses to Requests for Proposal (RFP), contracts, and statements of work.
• Client-facing, assigned to the development of new opportunities and services proposals
• When not participating in new business development or bid and proposal activity, is expected to support and lead client activities within their area of practice

Responsibilities:
• Develops and nurtures a deep expertise in a vertical market, category, business segment or discipline • Incorporates ITIL methodologies into the overall services portfolio • Ensure Six Sigma best practices are incorporated in the services offering and delivery models • Develops a detailed knowledge of existing systems and technologies within the company. Identify processes for improvement, apply best industry business practices, document existing processes, identify and analyze gaps between current state and desired state and designs new processes. • Catalogues knowledge and expertise for easy access by others on the team • Represents the services organization practice area expertise in new business opportunities • Contributes to the development of new services related to the practice area • Evangelizes a clear vision of best-in-class services to senior executives, customers and analysts • Understands and assures customer brand vision characteristics and attributes • Inspires Technical Architects and delivery teams to deploy a successful and valuable solution • Develops expert-level knowledge of competitive and complementary services and brings new ideas to the team • Works with the services offer managers to ensure technical/solution architects deploy technically practical services • Drives service standards of excellence incorporating ITIL and six sigma methodologies • Develops, maintains, and expands positive and trusting relationships ensuring the services organization is positioned to provide outcome‐based services and grow our business opportunities • Leads the building and growth of an assigned market sector based on corporate targets • Identifies, leads, and/or participates in business development and bid and proposal efforts We are an Equal Opportunity Employer and do not discriminate against applicants due to race, ethnicity, gender, veteran status, or on the basis of disability

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