Director - Operations - Dynamic Campus - Boise

Job description
The Director of Operations is responsible for the successful creation and support of the institution's technology and enterprise applications infrastructure by managing technical risks and opportunities. The Director of Operations will be responsible for making key design and implementation decisions with the technical and application teams such as scheduling tasks, tracking dependencies, managing change requests and guaranteeing the quality of delivery while educating the technical and application teams on best practices.

Under the direction of our IT leadership, the Director of Operations will ensure that client’s services investments generate the highest value. The Director of Operations will assume all day-to-day responsibility for the management of the enterprise applications, hardware, software, services, and project management. The Director of Operations will also be responsible for the on-site staff that support the applications, network and servers as well as the act as the project manager and liaison for project teams that include both on-site and Dynamic Campus shared resources ensuring client’s business needs and objectives are effectively integrated into the use and functionality of all solutions. The Director of Operations will report to and work in concert with the direction and leadership of the Dynamic Campus CIO. The Director of Operations will ensure adherence to best practices and proven methodologies to promote continuous information operations and the integration of new value-added technical services and technology. The selected candidate will work full time onsite at a Dynamic Campus’ client in Boise, ID.

Responsibilities include, but are not limited to;
Supervise applications and network operations staff including hiring, training, evaluating and disciplining
Guide or provide work direction to other technical staff, contract staff and/or student employees
Determine appropriate coverage for all hours of operation
Consult with management and review project proposals to determine goals, timeframes, funding limitations, procedures for accomplishing administrative computing projects, staffing requirements, and allotment of resources
Provide systems analysis and problem solving support to provide efficient and effective use of applications and other enterprise solutions in support of institutional goals and objectives
Provide systems maintenance, appropriate use, production and problem solving support, and departmental consulting
Develop project plans specifying scope, goals and objectives, strategy, schedules, risks, contingencies, and allocation of available resources
Prepare project status reports and keep management informed of project status and related issues
Implement quality assurance methodologies covering test plans, change/patch management, and problem management
Align functional processes with software capabilities
Establish technical standards to ensure the long-term, cost effective management and support of the currently installed systems and other enterprise solutions
Prepare upgrade project plans, when applicable, in collaboration with client
Negotiate with vendors for the selected environment applications, servers and devices
Establish standards and procedures to track and measure projects’ progression
Evaluate interview candidates for technical positions
Scout for and evaluates new technology and tools as opportunities for innovation
Provide input to the other disciplines on the practicality of initial design goals and impact to the overall project timeline
Report on project, staff and departmental work status regularly to the CIO
Evaluate software implementation on design and task thoroughness
Help to identify and evaluate high risk areas for projects
Identify poor performing systems that need upgrades or improvement and schedules corrective action, when possible
Develop, maintain, and communicate maintenance, installation, and configuration procedures
Contribute to and maintain system standards including Change Management
Identify approaches that leverage resources and provide economies of scale
Perform daily system monitoring, verify integrity and availability of all hardware, server resources, systems and key processes, review system and application logs, and verify completion of scheduled jobs such as backups
Repair and recover from hardware or software failures
Perform periodic performance reporting to support capacity planning
Perform ongoing performance tuning, hardware upgrades, and resource optimization as required

Desired Skills and Experience
Bachelor's degree in Computer Science, Information Technologies or related field, or an equivalent combination of experience, education, and training
7-10 years of IT services experience in higher education
2-5 years of management experience in higher education administration and/or responsibility for IT services
Proven experience working in the higher education market
Strong understanding of technical troubleshooting methodology
Ability to facilitate problem-solving among administrative groups with varying needs and priorities and to communicate well with administrative users, technical staff, and senior management
Excellent oral, written, and interpersonal communication and presentation skills across organizational boundaries
Ability to work with a range of technical staff to develop joint solutions Demonstrated ability to develop and implement IT strategies, tactical plans, and annual work plans
Ability to achieve efficiencies through workflow improvement

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