Vice President - Client Management - Provant - Dallas

Job description
The VP/Strategic Client Manager (SCM) is responsible for the overall satisfaction and ongoing retention/growth of the clients within their assigned book of business. The purpose of this role is to serve as the main point of contact for the client and function as the leader of the account team to ensure that all program goals and deliverables are met.
Responsible for jumbo-sized accounts generating revenue potential greater than $500k. Organizational needs may require that an VP/SCM manage medium size accounts as necessary (less than $500k in revenue)
Acting as main point of contact for clients, develop and grow relationships with client contact through regular telephonic and occasional in-person meetings
Develop relationships within the client organization that extend beyond the main wellness contact and into management and cross functions where applicable
Develop overall Strategic Account Plan for each medium/jumbo client within the assigned book of business
Identify and establish reasonable and achievable goals and tactics to execute plan that also incorporates internal Service Level Agreements (SLAs) and external Performance Guarantees (PGs) Review
Monitor engagement activities and offer guidance and direction on actions to increase activity and ensure highest levels of participation.
Anticipate client needs and maintain a “one-step ahead” approach so that the client is continually being guided through the evolution of their program.
Share best practice and current research relevant to the client’s program design and offer applicable recommendations
Manage contract renewal for each client on an annual basis and meet targets for renewable revenue within the overall assigned book of business
Identify growth opportunities within each assigned account and create proposals for upsell products and services
Develop and present clinical reviews and reporting presentations and serve as a subject matter expert in future recommendations that are consistent with company goals, culture, and budget.
Responsible for any high-level decision making related to service recovery or revenue forecasting
Escalate any delays in meeting milestones through appropriate internal or external channels as needed
Provide guidance and leadership to Account Managers and Account Specialist within assigned sub-team structure
Provide performance management for any assigned direct reports (if applicable)

Desired Skills and Experience
Bachelor's Degree in Health Sciences, Business, or related field
Master's Degree a plus
7 – 10 years of client-facing experience with large accounts
Thorough understanding of health & wellness industry
Demonstrated ability to close renewal and upsell revenue opportunities
Consultative approach to dealing with clients
Excellent verbal and written communication skills
Strong analytical and problem solving skills
10 – 15% travel may be required

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