Technical Program Director - Razorfish - San Francisco

Job description
Razorfish was born digital — it’s in our DNA. Today, we use that lifeblood to transform business at the convergence of creativity, technology and media. We accomplish this by building brand experiences that engage consumers wherever/whenever/however they live in the digital world. We’re at the top of our game. In 2013, we were included on Advertising Age’s A-List for the second year in a row — a first for any digital agency. Forrester listed us as a “Business Transformer” in their Agency Report, and as a leader in their Mobile Wave. Gartner also named us a leader in their Agency Report. At our core are brilliant people, including the 2,500 Fish in our offices in Australia, Brazil, China, France, Germany, Japan, Singapore, the United Kingdom and the United States. If you’re interested in a career with us, consider this: LinkedIn ranked Razorfish the 15th most in-demand employer in the U.S. and the 31st worldwide. Speaking of rankings, we scored a perfect 100 percent on the Human Rights Campaign’s Corporate Equality Index. Now we want to hear from you.

We are seeking an entrepreneurial Program Manager to join our rapidly growing Delivery team. A Program Director provides structure and overall vision on our projects. This individual is responsible for overseeing and directing multiple projects within a given client relationship. Within that role the director will be responsible for directing the activities of one or more project managers and senior project managers. They will interface heavily with client senior executives, marketing, technical, and product management to assure that the solution is understood and addresses the customer's business requirements. As a primary member of the account team, the Program Director is responsible for managing client relationships and project deliverables. In addition to the project responsibilities, this person will be a key member of the pre-sales team.

Core Duties/Responsibilities:
- Work with the pursuit team to complete RFP's project scoping, sizings and pricing estimates
- Direct the development and delivery of project vision
- Responsible for ensuring that all needed assets and resources are identified to successfully meet client expectations - Develop and maintain all project deliverables including project Charters, budgets, project plans, issues logs and change orders etc..
- Drive project delivery through effective use of internal and client status meetings
- Manage and control project scope and the change control process
- Assure that projects complete according to schedule and within budget.
- Manage the project financials including weekly resource hours and overall project budget
- Ensure that all project documentation is produced in the standard format, follows internal documentation processes and is reviewed and approved prior delivery to the client
- Act as the client point-of-contact for all project related issues

Required Skills/Knowledge/Experience
- 10+ years experience managing multiple large, complex and cross functional projects, preferably in a consulting or agency environment
- 10+ years of leadership and/or management experience
- Strong interpersonal, analytical, problem solving, negotiating, influencing, facilitation, organizational, prioritization, decision making, and conflict resolution skills
- Demonstrated ability to assume a leadership role in managing project, departmental and enterprise risks related to projects, systems and business analysis
- Demonstrated ability to motivate staff/project team, inspire teamwork and take a leadership role
- Successful history of client contract including experience in setting and managing client expectations
- Solid understanding of project management methodology including the ability to identify and resolve issues, manage risk, develop detailed work plans and specifications, perform resource allocations and run team meetings.
- Ability to work on multiple projects and manage multiple project managers and/or senior project managers at one time.
- Strong knowledge of software development life cycles, web technologies, web development processes and the delivery of solutions with creative and engineering components
- Bachelor's degree required, Master's degree preferred
- Working knowledge of contract interpretation, negotiation, and management
- In addition, ideal candidates will have hands-on integrated marketing experience
- Strong verbal and written communication skills
- Proven team-building skills
- Ability to solve problems with keen instincts and organizational experience
- Experience in strategic planning and execution

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