Director - GE Healthcare - Chicago

Job description
GE Healthcare IT and Performance Solutions deliver workflow solutions that provide connectivity, unlock new insights and enable healthcare systems to run more effectively and efficiently – resulting in better quality care for more patients at a lower cost. Our customers believe productivity is essential to delivering better patient care. The two—productivity and care, are intrinsically connected. They are at the heart of our customers’ purpose—and are why our business exists.
The Director owns the overall delivery of all client engagements, upsell activity and staff development across multiple solution offerings within a practice. This role acts as the Engagement Executive and is the main client interface point executive client relationships at the engagement level.
Essential Responsibilities
The Director ensures that all projects within their scope are delivered on time and is responsible for delivering upsell opportunities. They are responsible for the professional development of the full consulting team in their scope to include managing managers.

Engagement Delivery/Client Advising:
• Serving as the Engagement Executive for simultaneous engagements to ensure high levels of quality, client satisfaction, and employee satisfaction. Becoming personally involved in engagements where necessary to mitigate risk.
• Responsible for the achievement of contracted client engagement outcomes.
• Preparing and delivering succinct, clear and insightful and influential executive-level presentations.
• Establishing executive level relationships with key stakeholders, decision makers in key accounts
• Serve as a GE liaison to the client for executive level communication.

Business Development:
• Continuously updates their understanding of the clients’ changing clinical and/or operational issues.
• Developing new commercial opportunities with existing clients and supporting practice leadership in securing new clients.

Practice Management:
• Responsibility for key metrics to include, but not limited to, revenue, operating margin, on time project completion and upsell orders.
• Being recognized internally and externally as an expert in at least two solution areas/practices.
• Manages and directs Knowledge Management activities on the engagement team.
• Driving practice development in either an assigned geography or a for a specific suite of solutions
• Participating in new solution development giving feedback, input, ideas to solution development teams.

People Management:
• Requiring, modeling, promoting and completing timely performance feedback to team members.
• Developing and training junior staff.
• Managing a team of employees with responsibility of performance management, career development and coaching.

Quality Specific Goals:
• Aware of and comply with the GEHC Quality Manual, Quality Management System, Quality Management Policy, Quality Goals, and applicable laws and regulations as they apply to this job type/position.
• Complete all planned Quality & Compliance training within the defined deadlines. Identify and report any quality or compliance concerns and take immediate corrective action as required.
Desired Skills and Experience
Qualifications/Requirements
• Bachelors Degree
• 7+ years of experience in either advisory services/consulting or performance improvement in a healthcare setting
• 5+ years of experience leading and managing complex projects with outcome focused deliverables.
• 3+ years of experience directly or indirectly leading a team of reports.
• Proficiency in Microsoft Office Suite especially Excel and Power Point
• Ability to travel at least 70%
• Language proficiency in (region specific)

Desired Characteristics
• Master’s Degree – MBA, MHA, MPHA, advanced HR degree
• 10+ years of experience in either advisory services/consulting
• Strong expertise and understanding of the Healthcare industry and major trends in the geography in which client projects are delivered.
• 4+ years of healthcare clinical or administrative experience
• Ability to influence and collaborate with senior level management teams
• Ability to negotiate complex and strategic contracts.
• Ability to think creatively and create out of the box solutions for external and internal problems
• Demonstrated Technology acumen and understanding of software systems
• Demonstrated data mining and analytical skills
• Demonstrated project management expertise or certification
• Ability to create impactful executive client facing communications and presentations
• Demonstrated ability to manage financial, delivery or client risk in a consulting/advisory environment
• Demonstrated expertise in driving change using Change Management tools
• Demonstrated experience in LEAN or Six Sigma tools

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