Director - Client Service - Supply Chain - RGP - San Francisco

Job description
The Director of Client Service. This individual will have primary responsibility to leverage their Supply Chain expertise & build credibility for the development of new business & the management of existing clients, engagements and Consultants; participates in recruiting of Consultants to expand RGP’s Supply Chain practice. The ideal candidate would have the ability to continually develop new business by identifying target clients, networking, meeting with target clients, and selling all RGP service lines.
Sell Supply Chain projects to new and existing clients, clarifying the scope of projects with clients, identifying business solutions, presenting qualified Consultants to the client.
Cultivate and expand existing business relationships through frequent communication and regular client visits.
Represent RGP in appropriate professional and community organizations.
Identify future project needs of client and minimizes engagement disruption through managing engagement and ensuring clients’ expectations are met.
Minimize Consultants “unassigned time” by managing Consultant roll off dates and communicating regularly with Consultants regarding additional client needs and/or other appropriate engagement in the pipelines.
Assist in the recruitment of Consultants, conduct interviews and assess skill set and competencies of candidates, negotiate Consultants’ compensation.
Ensure approved business contracts are executed by taking responsibilities for the completion of all engagement paperwork.
Support team goals of the office by participating in strategy meetings, including discussing candidate and Consultant pipeline, marketing strategies, and current challenges.
Provide for timely collection of receivables by monitoring payment of client invoices.
Maintain strong communications with Consultants assigned to client engagements.

Desired Skills and Experience
Professional Characteristics
Experience and success in developing new business, networking and generating leads and identifying opportunities with existing clients.
Minimum of 6 – 8 years of experience, including management level experience in the Supply Chain consulting area, with a strong preference in strategic sourcing and category management.
A professional network in the Northern California area.
4-year bachelor degree required.
Demonstrated track record of positive change in all positions held.
Personal Characteristics:
A high level of enthusiasm for building a business and a personal sense of urgency and capacity to overcome obstacles.
Ability to respond effectively and quickly to clients’ needs and issues.
Ability to negotiate and communicate complex concepts/business issues verbally and in writing to clients, consultants and management.
Ability to prioritize multiple responsibilities/projects and proven ability to develop business relationships.

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