Senior Director - Professional Services Business Operations - VMware - Palo Alto

Job description
Senior Director, Professional Services Business Operations

ESSENTIAL JOB RESPONSIBILITIES

* Drive efficiencies/repeatability in business process and operations to support the geo Professional Services

* Provide leadership with BI, reporting, metrics, and models to better understand the direction of the business and measure effectiveness

* Define, manage, prioritize and communicate the strategy and architecture for the business systems and architecture to run the PS business effectively partnering closely with Global Operations, Geo teams and IT

* Manage benchmarking activities with organizations like TSIA, and proactively report out on the areas of focus for VMware to stay ahead of the curve

* Drive pricing strategy for service offerings globally partnering with the Geo PS teams

* Partner with Corporate Compensation team to establish the right plans

* Drive consistency of key operational metrics to measure the global PS business

* Lead key global initiatives cross-organizationally around growth strategies, acquisitions, backlog management, etc.

* Establish standard project management practices for planning, scheduling, and tracking as well as change management

* Represent Professional Services in various governance councils and steering committees

* Assist VP Global PS in other tasks, as needed
ESSENTIAL COMPETENCIES

* Relationship Building: Establish and maintain strong relationships with Sales Operations, Geo PS Services Operations & Geo PS leadership, IT and other internal organizations in order to accomplish business goals.

* Span of control: Influence/impact cross-organizationally to drive the key imperatives for the PS business

* Leadership: Direct a small team located in various geos, and align closely with Geo PS Operations teams

* Business Skills: Be the change agent around transformation of the business

* Communication: Communicate and coordinate operational changes and best practices across organizations
ENTRY QUALIFICATIONS

* Minimum 8-10 years services, and management experience

* Minimum of 8 years experience managing direct-report teams and cross-functional/virtual teams.

* Experience in high tech industry

* Bachelor degree or equivalent required, Masters degree preferred

* Decision-making impact: Contributes to the fulfillment of projects and organizational objectives; latitude to make decisions within scope of job

* Responsibility for work of others: Represents organization on projects and performs leadership role; provides guidance and/or supervises activities of employees

* Organizational scope/job complexity: Provides resolutions to a diverse range of moderately complex problems; uses judgment within defined practices and procedures

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