Practice Director - Professional Services - Lithium Technologies - San Francisco

Job description
Who are we looking for?

As a Practice Manager for our Professional Services organization, you will lead a regional practice team in working with our enterprise customers. It is a role that entails delivery of strategic services and technical services to our enterprise customer-base. If you love working with customers and love the excitement of learning new technologies in social media, this role is for you.

Lithium Technologies helps leading companies use social media to engage customers and drive business results. We create vibrant social communities across websites, Facebook, and the broader social web that increase sales, reduce service costs, and accelerate innovation.

This is a great opportunity to join one of the hottest companies in B2B social media. We have strong traction with the world’s leading brands, we are experiencing rapid growth, and we are recognized as a leader by top analyst firms, including Gartner and Forrester.

The world's most innovative companies such as AT&T, Barnes & Noble, Best Buy, Sephora, Univision, Home Depot, and HP use Lithium to engage their customers in breathtaking new ways (literally, breathtaking). They're increasing revenue, reducing expenses, and strengthening their brands. And most importantly, they're building a lasting competitive asset—a brand nation—with their customers.

Responsibilities:

Scopes projects and services engagements, including overseeing the definition of the proposed solution and quantification of effort and risk
Supports Lithium’s sales organization, both tactically and strategically, in achieving objectives, while maintaining healthy project P&L
Ensures the successful implementation of Lithium’s products as well as the successful delivery of all other services offerings, meeting or exceeding CSAT objectives while maintaining financial control of the engagements
Manages a team of highly qualified, geographically distributed Project Managers, Technical Consultants, and Social Solution Consultants, including hiring, assigning duties, training and evaluating these employees
Contributes to the continuous improvement of our delivery methodology
Assumes full team financial responsibility

Requirements:

Master’s degree from a reputable university in Computer Science, Engineering or related field
Excellent customer interaction, presentation, written and oral communication skills (ability to present to different audiences and bring the message across in a concise, professional manner)
Career path must include active project management and either business or technology consulting, ideally for a vendor of consumer facing web applications in a SaaS environment
A minimum of 5 years of experience in a professional services organization, of which at least 2 years are in a management position
Excellent management skills, with demonstrated track record managing a culturally diverse, geographically distributed team with a variety of skill sets
Experience scoping and estimating project effort, documenting solutions in Statement of Work, and presenting the content to customers as well as a sound understanding of project control KPIs
Excellent problem solving skills
Experience within Social Media strongly preferred
Excellent command of the English language (each additional language is a plus)
Ability to travel up to 20%

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