Key Areas of Responsibility and Tasks
Transformational Leadership
Communicate a clear vision of the future: develop, discuss, explain and actively promote the vision within own team, to peers, within Services and SAP, to partners, external stakeholders and to customers
Motivate through inspiration and mobilize teams: draw an inspiring target picture and mobilize people to get there, challenge people to leave their comfort zone, seek for feedback and call for people’s opinions, turn issues/threats into opportunities
Actively establish relationships characterized by mutual respect and trust: build a reliable, efficient and effective network, stimulate individuals to broaden and use their network, actively create a culture of trust, mutual respect and openness, live this culture and act as a role model, work to overcome organizational boundaries and silo thinking
Encourage people to continuously question the status quo and activate their creative and innovative skills: motivate people to think new, different, critical and to look for unusual ways to find solutions, reward ideas, extraordinary achievements and innovations, accept failing investments, think and act lean
Coach people on their individual development and career opportunities and act as a mentor: support team members and mentees in development planning and fulfilment, act as mentor for several mentees, guide individuals to find their right career track, handle performance issues actively and immediately
Show passion on the job: act as a role model for the team, show authentic behaviour, pride and enthusiasm in the own job, demonstrate best practices and encourage team members to share own experiences, celebrate success, promote SAP as a great place to work
Other Management Tasks
Active support in entire Sales Engagement
Structure development and effective management of a strong Services Sales team
Develop and manage employees’ growth and skill sets
Realization of Deliverables including Customer Satisfaction
Liaison with Services Organization
Identifying of training needs for strategic areas
Financial Management Reporting based on Utilization, Forecast, and Budgeting
Implement business strategies to ensure customer success driving revenue targets for software and services.
Enforce strategic selling across own unit / country / region
Competencies & Skills / SAP Values
Please also refer to the SAP values & passions in the SAP Portal
SAP Competencies
Level (1-4)
Core Competencies
Customer Focus
4
Business Acumen
4
Innovative Thinking
4
SAP Employee Core Competencies
Challenge Complexity
4
Change Agility
3
Communication
4
Results-Driven
4
Intercultural Sensitivity
4
IT Principles & Data Security
3
Partner & Third Party Engagement
4
Quality Focus
4
Self Development
4
Teamwork & Collaboration
4
SAP Leadership Competencies
Level (1-4)
Attract, Develop and Retain People
4
Build Trust
4
Champion the Strategy
4
Deliver Customer Focused Innovation
4
Drive one SAP
4
Execute for Success
4
Job Specific Competencies & Skills
Level (1-4)
Generic Skills & Mobility
Strategy & Business Acumen
Competitive Knowledge
Knowledge of Market & Competitors
3
Knowledge of partners
2
Strategic Knowledge
Understand SAP's Overall Strategic Prod.
4
Basic Skills
Team Leadership Skills
Managing virtual teams
4
Experience & Educational Requirements
Experience & Language Requirements
Functional Experience
Min. 2 years experience in a senior management position in the Services Sales business
Experience in customer interaction
Managerial Experience
Experience in leading own team (direct reports)
Experience in decision making within own area of responsibility / project
Execution of appraisal sessions, Management, Talent Management, conflict management, motivation of own team
Experience in leading virtual teams cross-boarder
Experience in managing and solving conflicts at the customer
English: Fluent
Education
Final degree (e.g. business administration, psychology, economics, computer sciences) or equivalent work experience
Professional Training & Certification
Training in Acting as a Manager (e.g. leading a team, cascading strategy, people development, internal processes & tools) (recommended)
Relevant certifications can be found on the Portal: List of Certifications
Section B – Board Area / LoB Additional Information (Optional)
Board Area / LoB specific Key Success Factors
Quantitative
Meets financial goals
Completion of performance planning / review including development planning for team
Objectives delivery within defined budget
Qualitative
Individual work targets (innovation)
Board Area / LoB specific additional Requirements
Customer/Partner Interactions
External:
External Customer interaction on C-Level
Internal:
Direct report interaction
Interaction with other strategic units / senior managers
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