Role Purpose
Manages and grows revenue and market share across all TR Business Units in designated accounts by maximizing customer satisfaction.
Develops and maintains high level relationships to ultimately drive revenue growth and retention.
Develops and executes account strategy collaborating with sales specialists to deliver a comprehensive product offering to meet overall customer needs.
Develops key stake holder communities both internal and external.
Maintain deep knowledge of the designated accounts and the clients’ workflow and challenges.
Act as point of contact for the client and orchestrates the entire relationship within designated accounts.
Strategically develops, executes and maintains a growth-centric account plan and own overall strategy for revenue growth and retention.
Accountable for end-to-end service delivery and performance.
Develops strong, high level, contact network within the account including C and E level executives and department heads.
Establishes strong, long-term customer relationships and identifies new business opportunities and maintains relationships with key decision makers.
Applies knowledge of business and its constituent workflows to conceive and position value-added solutions to promote sales and revenue growth.
Keeps management in touch with accounts in a timely fashion, gathers intelligence on competitor activity, and gives feedback to other internal stakeholders.
Tracks customer activity in internal systems in order to execute on account strategy, identify additional opportunities and promote accurate forecasting.
Maintains up to date product knowledge on all products and solutions.
Serves as a business advisor to promote long term relationships with the client and drives overall customer satisfaction for assigned accounts.
Acts as customer’s advocate internally and business ambassador within client’s organization.
Skills & Competencies
Strong understanding of customers and their business model and workflows.
Strong relationship building skills and experience in establishing C level relationship.
Ability to develop client / account strategy, provide direction to sales team and lead from the front.
Proven account management experience in a customer facing environment required.
Strong interpersonal skills.
Ability to develop and execute an account plan
Problem solving skills and ability to understand, articulate, structure and solve client needs.
Presentation and communication skills: ability to deliver presentations and communicate at all levels within an organization.
Strong collaboration skills.
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