CarePartners is currently seeking a confident, collaborative and business-minded health care professional to join our team in St. Catharines as Director of Community Health Operations. This is a permanent, full-time position that plays a key role in the successful operation and growth of our services within the Hamilton Niagara Haldimand Brant (HNHB) Region.
CarePartners is one of the largest home health care providers in Ontario, delivering care in all 14 Local Health Integrated Networks (LHINs) across the province. Our Personal Support Workers, Nurses and Therapists can be found in urban and rural homes, schools, clinics, retirement homes, long-term care facilities and workplaces.
As a progressive and creative organization, CarePartners is proud to be a leader in developing innovative programs to meet the changing needs of our patients and the health care system.
Reporting to the Vice President of Operations, the Director of Community Health Operations has the primary responsibility of ensuring that the day-to-day operations of our HNHB Regional Programs meet the highest quality standards in the provision of effective and efficient service delivery.
Responsibilities include, but are not limited to:
Leading regional business operations (financial, operational, quality and contractual Key Performance Indicators) to meet or exceed all facets of high-quality home health services delivery
Developing the annual operations plan and budget, ensuring that the culture and strategic direction of Regional operations align with that of CarePartners
Convening and participating in meetings as necessary to ensure effective management and operations of Regional services
Liaising with the HNHB LHIN for contract monitoring, identification and development of new programs and services
Identifying and developing new business opportunities both within and outside of the LHIN relationship
Working with Human Resources to attract and retain qualified professionals, contributing to the ongoing professional development of team members through guidance, coaching and mentoring, implementing performance management or corrective action when required
Promoting a team approach to health care by maintaining open communication, working collaboratively and building solid relationships with health care professionals, agencies, patients and the HNHB LHIN
Required Qualifications:
Our ideal candidate has a strong business acumen, works well in a collaborative and fast-paced environment, demonstrates excellent critical thinking, common sense and most importantly - a can-do attitude!
College Diploma/University Degree in a health occupation, Health Gerontology, Business/Public Administration, Social Services, or related discipline
5 years management experience in a health care environment (experience in home health care and/or a unionized environment preferred)
Demonstrated progressive leadership, with a hands-on approach to monitoring and evaluating patient care
Sound working knowledge of infection control practices, adult education and workplace safety is an asset, knowledge of relevant legislation is essential
Knowledge of the home health care sector and partners within the HNHB Region as well as current healthcare trends
Demonstrated commitment to continuous learning and principles of quality improvement
Ability to evaluate/direct clinical work according to professional standards and practice guidelines
Ability to prepare and deliver presentations to diverse audiences
Experience working with LHINs, physicians/FHTs, hospital is considered an asset
Ability to work non-traditional hours as required
Ability to travel throughout the HNHB Region, as well as occasional travel within province, as required
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