The Director Inflight Operations - SEA manages and motivates Alaska's Inflight leadership team at the Seattle airport to ensure Flight Attendants provide superior customer service, uphold professional standards, support our commitment to safety, demonstrate good judgment, and perform their jobs as defined by company policy and the flight attendant manual. This Director implements operational plans to ensure their base location meets performance objectives and compliance guidelines and regularly evaluates facility plans to ensure optimum efficiency, productivity, and financial performance of the base. This Director also promotes a culture of continuous improvement while acting as a liaison to other operational teams to ensure effective alignment and best practices across the company.
- As a director with a team of duty managers and supervisors, this position directs operational activities for a large Inflight base location for Alaska Airlines (AS). This position runs the day to day business in a challenging, fast paced environment, while maintaining strict compliance standards and inflight customer service expectations.
Key Duties
- Manages and motivates Alaska's Inflight leadership team to ensure Flight Attendants provide superior customer service, uphold professional standards, support our commitment to safety, demonstrate good judgment, and perform their jobs as defined by company policy and the flight attendant manual.
- Supports operational objectives and administrative requirements to achieve department goals with special emphasis on on-time performance (including timeline metrics), customer service standards, sick leave, and safety.
- Champions strong support for company and Inflight objectives, especially as it relates to change management.
- Team Leadership & Development:
- Mentors and develops direct and indirect reports to facilitate diversity, succession planning, and career progression.
- Supports employee engagement and growth.
- Creates a culture where trust, support, accountability and respect are mutually inclusive.
- Leads bi-monthly meetings for the Inflight leadership team to encourage consistency and provide the opportunity to talk through concerns and receive company updates.
- Ensures timely and on-going communications with flight attendants highlighting important work-rule changes, new policies, and company objectives, and eliminates rumors and concerns.
- Ensures communication between Flight Attendants and supervisory staff.
- Maintains financial objectives through the divisional budgeting process and monthly reviews of all base and departmental budgets.
- Maintains a working knowledge of Flight Attendant procedures, FAA, and contractual requirements.
- Participates in Flight Attendant selection, hiring, and probation review process.
- Partners with operational groups to achieve company goals and objectives.
- Maintains an excellent working relationship with the flight attendant union (AFA) leadership through collaboration and trust.
- Performs other duties as assigned.
Job-Specific Skills & Education
- Required
- A minimum of 10 years of operational or airline experience.
- A minimum of 5 years of experience leading or mentoring teams.
- High energy, positive, and executive-level presence, along with top-notch written and verbal communication, public speaking, influencing, and motivational skills.
- Demonstrated ability to influence change and initiate actions that have strategic impact and drive a high performance culture.
- Strong interpersonal skills, with the ability to create collaborative relationships that drive outcomes in the best interest of the company, with others in the organization, and with key external business partners.
- Strong track record effectively managing teams and experience developing and mentoring employees through engagement.
- Demonstrated ability to anticipate needs of the staff and maintain an upbeat, positive, and can-do attitude.
- Contract labor exposure.
- Ability and willingness to travel up to 10% of the time.
- High school diploma or equivalent is required.
- Minimum age of 21.
- Must be authorized to work in the U.S.
- Preferred
- A Bachelor of Arts or a Bachelor of Science degree.
- Current or previous Inflight experience.
- A minimum of 2 years of Flight Attendant experience.
Job-Specific Leadership Expectations
- Embody our values to own safety, do the right thing, be kind-hearted, deliver performance, and be remarkable.
- Innovative, apolitical, resilient, fact-based, and creative solutions-focused mindset, with ability to thrive in a rapidly-changing, collaborative environment and to manage conflict.
- Professional work ethic and demonstrated ability to work with all work groups while addressing people courageously, directly, and candidly.
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