The main purpose of the role IT Director is to manage activities carried out within the ITO Managed Services area and act as a SPOC for Mobily KSA. This involves management of staff, ensuring that services are delivered according to agreed contracts (follow-up on set KPIs), involvement (or responsibility) in budget activities and working on improving the organizational efficiency, processes and methods within the relevant area.
The activities are carried out within the Managed Services Telecom Operations Practice (MS TOP) area.
The Director is associated to the Readiness, Fulfillment, Assurance and Billing (R-FAB) process area and is the owner of the processes relevant to the Managed Services organization. The IT Operations Director will be responsible for;
Ensuring that the outsourcing partner has necessary teams in place in different domains within IT and implement & follow the ITIL processes.
Strategically and Tactically manage the IT Outsource Service to Mobily-KSA
Service Delivery as per agreed KPIs and Service Levels Agreements
Performance and complete management of all resource deployed and engaged in the IT Outsource Service
Oversee training, development and performance management of all Human Resource engaged in the IT Outsource Service
Planning, Forecasting, Risk Management, Issue Management, and Communication Management for the IT Outsource Services
To ensure that Vendor Management is performed and all escalation procedures are undertaken as and when needed.
To ensure that needed best practices and process and alignment to international standards and models is ensured at all times
To ensure that adequate resources are provided to ensure the IT Outsource Service Delivery
Act as a Single Point of Contact for all key Stakeholders of the IT Outsource Service
To ensure that appropriate Communication and Reporting is performed keeping all the relevant stakeholders informed of the IT Outsource Services.
Experience:
15 years of experience in Service Delivery Management in IT (Application & Infrastructure)
Risk Management & Issue Management
Knowledge of Business Applications: CRM, Billing, ERP, and BIDW applications
Experience creating, developing, and implementing operating policies and procedures in compliance with various internal standards or external standards such as ITIL, eTOM, CMMI
Excellent Leadership Skills
Excellent resource development skills
Conflict Resolution and Multi Contract / Multi Stakeholder and Multi Project Management Skills
Ability to Manage an end-to-end Service against Service Level Agreements and KPIs
Escalation Management, Customer Relationship Management, and Vendor Management Capabilities
Education & Certifications:
Business Degree, Computer Science Degree, or equivalent professional qualification.
Now submit your application online and subscribe to email or follow us on twitter to get similar jobs in the future.
Posts
