The Customer Solutions Group Director will lead a team that serves as the supply chain single point of contact and strategic business partner for National Retail Customers and Coca-Cola account teams (NRS) across all routes to market (DSD, Warehouse and ARTM). This position will collaborate with sales teams, key business operations and independent bottlers to develop and manage execution of joint Customer and Coca-Cola initiatives that drive revenue growth, improve efficiencies, and enhance customer service / satisfaction to enable NRS vision of being our Customer's Most Valued Supplier Partner.
POSITION ACTIVITIES/RESPONSIBILITIES:
Attract and retain a diverse and highly-engaged team and develop direct reports on both professional and personal levels
Work with peers, cross-functional stakeholders, and bottlers to improve supply chain capabilities and performance across multiple routes to market to enable growth
Develop strategic supply chain partnerships with customers in alignment with Customer and Account team business plans
Engage customers in On Shelf Availability program to improve on-shelf availability and work with bottlers to close SKU Voids
Provide leadership on electronic order-to-cash capability (e.g., EDI, ASN) implementation in partnership with CBS and other business functions
Collaborate with Bottling and CCNA partners to effectively launch new products and execute promotions
Partner with NRS to create Customer Satisfaction Improvement Plans and steward service performance & value of DSD to customers
Provide strategic direction and guidance to direct reports for performing their objectives such as:
Building strategic supply chain partnerships with NRS customers and teams to support Joint Business Plan (JBP) by utilizing The Coca-Cola Commitment value creation model
Representing supply chain on joint strategy development sessions and customer calls
Monitoring, improving and stewarding service performance to customers
Identifying areas of opportunity to expand, develop and implement new capabilities that drive value for NRS customers and the Coca-Cola System
Supporting new product/item launches and promotional activities from planning to execution
Leveraging Lean/OE/ Agile methodologies to manage projects
REQUIRED EDUCATION AND/OR EXPERIENCE:
• Bachelor's degree or equivalent
• 10 years of relevant work experience
• 5 years of supply chain and/or sales/field operations experience
PREFERRERD EDUCATION AND/OR EXPERIENCE:
• MBA or equivalent
• 15+ years of relevant work experience
• 10+ years of supply chain and/or sales/field operations experience
Growth Behaviors:
Growth Mindset: Demonstrates Curiosity. Welcomes failure as a learning opportunity.
Smart Risk: Makes bold decisions/recommendations
Externally Focused: Understands the upstream and downstream implications of his/her work. Tracks and shares external trends, best practices, or ideas.
Performance Driven & Accountable: Has high performance standards. Outperforms her/his peers.
Fast/Agile: Removes barriers to move faster. Experiments and adapts. Thrives under pressure and fast pace.
Empowered: Brings solutions instead of problems. Challenges the status quo. Has the courage to take an unpopular stance.
Job Requirements:
Years of Experience:
7-10 Years Experience
Leadership Behaviors:
DRIVE INNOVATION: Generate new or unique solutions and embrace new ideas that help sustain our business(encompassing everything from continuous improvement to new product and package innovation).
COLLABORATE WITH SYSTEM, CUSTOMERS, AND OTHER STAKEHOLDERS: Develop and leverage relationships with stakeholders to approximately stretch and impact the System (Company and Bottler).
ACT LIKE AN OWNER: Deliver results, creating value for our Brands, our System, our customers, and key stakeholders.
INSPIRE OTHERS: Inspire people to deliver our mission and 2020 Vision, demonstrate passion for the business and give people a reason to believe anything is possible.
DEVELOP SELF AND OTHERS: Develop self and support others' development to achieve full potential.
Growth Behaviors:
GROWTH MINDSET: Demonstrates curiosity. Welcomes failure as a learning opportunity.
SMART RISK: Makes bold decisions/recommendations.
EXTERNALLY FOCUSED: Understands the upstream and downstream implications of his/her work. Tracks and shares external trends, best practices or ideas.
PERFORMANCE DRIVEN AND ACCOUNTABLE: Has high performance standards. Outperforms her/his peers.
FAST/AGILE: Removes barriers to move faster. Experiments and adapts. Thrives under pressure and fast pace.
EMPOWERED: Brings solutions instead of problems. Challenges the status quo. Has the courage to take an unpopular stance.
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