The Director of EU GCX Finance leads a team responsible for Financial Reporting, Planning, Forecasting, Budgeting surrounding GCX financials in the EU region. The candidate will partner with the EU VP of GCX to ensure that business decisions are based on accurate and sound financial information. He/she drives cost awareness and efficiency of the Global Customer Experience (“GCX”) business operations, while helping solve for amazing customer experience for the EU region.
This Finance Leader tracks the business and initiatives & projects, providing transparency to the results in relation to financial and operational targets.
He/she works closely with:
Key GCX stakeholders (VP of EU Service Delivery, Ops planning, etc.) to bring the financial acumen as well as to gather all needed information
GCX Finance team to provide the full picture of the business as well as to ensure that best practices are shared
Corporate controllership team to monitor compliance with GAAP.
Job Requirements
Business partnering - efficiency and cost awareness:
Partner with Capacity Planning, Partner Management, and GCX leaders, guide resource allocation by providing a clear understanding of “ROI” of different investment opportunities
Drive analysis of cost trends and drivers and articulate how they impact overall customer experience
Challenge budget owners based on trend and variance analysis
Financial planning and reporting (forecasting, annual budgeting and strategic long term planning, gap analysis):
Lead regular cycles for monthly, quarterly and annual financial processes, inclusive of responsibility for the financial close, journal entries, accurate financial reporting of expenses
Present financial performance to Global GCX Ops and MP Management
Create efficient and documented MP finance processes, consistent with the Global GCX processes, procedures and standards
Initiative planning, analytics and operational analyses:
Structure and review business cases that the finance team creates in cooperation with GCX operations
Ensure appropriate global approval processes are adhered to
Define framework/KPIs for initiative tracking and variance analysis
Post-audit of key initiatives
Compliance
Understand accounting policies and accurate financial reporting/forecasting, inclusive of capital expenditures
Understand risk exposure of GCX and advise Mgmt accordingly
Define action plans and ensure implementation
Liaise with internal specialists (Tax, SOX, Accounting Policy, etc.) as needed
Basic Qualifications
Passionate about business and the related performance
8-10 years of finance experience with exposure to different areas (business analysis, accounting, USGAAP, controlling, etc.)
Presentation and presence
Ability to present and impact decision making at all levels of the organization
Ability to perform in a matrix organization with multiple stakeholders and a high degree of complexity and ambiguity
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