These positions manage and grow both revenue and market share, at some of the most strategic and complex accounts within the West region. To maximize customer satisfaction and achieve the company's strategic objectives, the Account Manager and Client Specialist will be responsible for developing and maintaining client relationships which will ultimately drive revenue growth. They will collaborate with other business units to execute on account strategies and deliver a comprehensive product offering to meet overall customer needs.
- Manage, retain and grow revenue
- Responsible for sales and accountable for service performance (may include new sales and revenue quota attainment).
- Establish strong, long-term customer relationships and cultivate new business opportunities
- Continue to maintain relationships with key decision makers
- Strategically develop and execute a growth-centric account plan and own overall strategy for growth and revenue as appropriate
- Apply knowledge of business and its constituent workflows to conceive and position value-added solutions to promote sales and revenue growth
- Collaborate with account teams and/or other business units where required and have oversight of all account activities
- Responsible for forecasting, keep management in touch with accounts in a timely fashion, gather intelligence on competitor activity, and give feedback to other internal stakeholders
- Act as point of contact for the client, provide escalation path to and from Service and attend to customer issues promptly as appropriate
- Track customer activity in internal systems in order to execute on account strategy and identify additional opportunities
- May provide customer product training as necessary
- Advance the sale, application and evolution of products within accounts
- Maintain up to date product knowledge on all products and solutions
- Accountable for individual expense budget management
- Demonstrate skills in managing and handling sales across accounts
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