As a Strategic Account Director, you will be responsible for building and maintaining strong relationships while driving loyalty with our top 1 or 2 clients (8 figure revenue). You will work alongside a great team of fellow Customer Success Managers and Customer Support Representatives that succeeds through collaboration, grit, and constant improvement.
Our Customer Success team is proactive, intuitive, and dynamic in the sense that we work with different profiles and a broad range of customers who are in different phases of the customer lifecycle. Informed and organized, our team loves working to ensure that the value flowing from relationships between Checkr and our clients is maximized for all parties.
Collaborate with engineering and product teams from Checkr and Client to establish and deliver shared product roadmap
Drive direction and prioritization of internal 3-year strategic product roadmap with clear metrics for success
Engage with senior leadership of the Client
Collaborate with internal stakeholders (Engineering, Product, Sales, Support and executives) to complete client goals and, in general, be the voice of the Client to provide visibility and/or escalations
Establish and maintain a mutually beneficial relationship with the key stakeholders of the client
Contribute to the ongoing initiatives to continuously improve our approach to efficiently and effectively secure our customers’ success while enjoying the journey
What you bring:
Product or Engineering experience is a plus
7+ years of experience managing large enterprise relationships with deep technical/product needs. Ideally, you have managed multi-million dollar relationships with your company’s largest strategic client
Ability to navigate large organizations’ political landscape to maintain and expand relationships at all levels
Excellent written and verbal communication skills - able to simplify complex topics in a friendly and approachable manner
You are flexible and able to juggle and complete multiple priorities and projects (internally and externally) in a fast-paced environment
You learn quickly and are excited to take on challenging new projects
General knowledge of software applications i.e. Zendesk, Salesforce, Google Apps, etc.
You enjoy planning, adjusting, executing, winning, and celebrating as a team
BS/BA degree required
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