Reporting to the Vice President of Professional Services, the EMEA services Director will help build, operate and grow a great EMEA service delivery organization. The Director of Professional Services will be responsible for all European services activities, ensuring that operations run efficiently in a rapid growth context. While doing so, he or she will systematically evaluate and assess and provide recommendations, for continued development of the team’s healthy and efficient collaboration with other departments, regions and partners. The Director, Professional Services is a result driven leader with a hands-on approach and will be accountable to motivate and coach a high performing team focused on delivering around delivering a high-end service experience for customers.
Lead the activities of the EMEA Professional Services organization
Accountable for results in terms of customer satisfaction, delivery assurance, and profitable revenue generation (Manage group as a business within a business)
Ensure efficient and successful deployments of Nakisa’s software solutions
Participate in the evolution of the services’ business model to adapt to a rapidly changing landscape.
Oversee all aspects of resource planning and delivery management in collaboration with the head-office
Actively participate to the growth of the team and work with HR to define hiring strategies
Manage and mentor the EMEA services team while creating and driving a customer-centric, results-focused team culture
Define and assist the service delivery partners’ ecosystem strategy in EMEA
Provide project oversight to ensure on time, on budget project delivery with the help of the Project Management Office
Share accountability with sales and product leaders to resolve client issues and manage escalations
Assist in services sales and business development efforts
Ensure the application of system of policies, internal controls, metrics and procedures to drive accountability around the customer service experience;
Qualifications
An undergraduate business or technical degree is required;
10 + years consulting and/or consulting management experience in the technology/application domain
Solid experience in solution selling in many complex services projects and software solutions
Track record in growing high-volume services revenues and large projects, while continuing to improve operational excellence and managing a full P&L
Experience driving strong services revenue growth and profitability at scale
Successful track record of building and managing a high-performance team
Proven track record of close collaboration selling and managing large-scale, services
Experience in large complex enterprise wide (multi department) software and/or technology solution (i.e. ERP, HCM, CRM, etc.)
Strong track record in field professional services and enterprise software
Strong leadership skills with entrepreneurial spirit
Result driven with strong business acumen
Excellent oral (presentation skills) and written communication skills
Strong interpersonal skills
Collaborative at all levels in the organization
Comfortable in a fast-pace environment
Assets:
SAP HCM experience
SAP FICO experience
MBA or other Masters degree
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