Is part of the Client Support and Implementation (CSI) team; a professional services organization recognized as the Visa authority for Client operational business within Visa and the business units of Client organizations
• Has the overall responsibility for the Client operational relationships for Korea and is recognized as the Visa authority on the Clients, and the markets’ operational and processing business
• Provides functional and technical leadership for all operational activities for Clients, orchestrating cross functional delivery of systems and services to Clients; deploys client support strategies that preserve Visa and client expertise while delivering effective, efficient and consultative support and project management that aligns to Visa and Client business goals and objectives
• Ensures that the team provides leadership and consulting related to clients/market to internal stakeholder organizations including: Sales, Product, Systems, Risk and Legal
• Establishes and fosters relationships with Client and internal stakeholders at all levels of staff, senior and executive management. Provides thought leadership and strategic guidance during the solution development process to ensure all necessary tools, processes, procedures and staff are in place to provide outstanding client support
• Is the voice of CSS within the Korea Leadership Team and champions/aligns market strategies with CSS objectives and goals
Main Duties & Responsibilities
• Provide leadership, strategic direction and management for to the local CSI Team, establishing a customer focused, performance based culture
• Direct in-market Client Support resources to assure that all Product, Sales and Client goals are supported in a cost effective, timely manner, with a resulting high level of client satisfaction.
• Successfully translate broad strategies into specific objectives and action plans, aligning efforts of the Client Support organization with other key Visa stakeholders.
• Ensure the Client Support team provides the necessary leadership and consulting related to local Clients/country to internal stakeholder organizations including CSS, Sales, Product, Systems, Risk and Legal.
• Establish and fosters relationships with Clients and internal stakeholders at all levels of staff and senior management.
• Support local Client Sales Teams with their sales efforts.
• Direct Implementation Services projects for country to ensure that all Product and Sales goals are supported in a cost effective, timely manner, with a resulting high level of client satisfaction.
• Define scope and support efforts to develop project plans and identify project team resource requirements. Work with implementation staff to establish project milestones, dates, deliverables and contingencies.
• Recognize unique Client requirements or special project considerations and work with project resources to resolve issues and mitigate risk. This is essential in meeting the Client’s expectations without over committing Visa’s resources.
• With the assistance of the Regional Implementation Head, negotiate and secure resources required to complete projects.
• Coordinate Business resources as well as Client and other project managers involved in projects.
• Act as an escalation point for Client resources and executives.
• Direct efforts of other Implementations staff on more unique market projects.
• Escalate projects that are in jeopardy and work with executive management within Visa and the Client organization as appropriate to make decisions and bring appropriate resources to bear to resolve issues.
• Ensure required project documentation is completed and maintain for historical records and auditing purposes.
• Maintain current knowledge of technologies, products, services, methods and applications and implement new approaches and practices as required.
• Maintain and build rapport with Regional peers and other Client Support teams across Visa Inc. to exchange, learn and leverage best practices.
Key Relationships and Interactions
• Reports directly to the Vice President for Client Support and Implementations - AP
• Interacts closely with other AP CSI team leads and non-NA counterparts
• Key internal stakeholders include the GCM and Country Managers for the region
• Requires interaction with resources at all levels of the organization, both internally at Visa and externally with the Client, ranging from individual contributor project resources to executives (Visa Sr Directors/Executives and Client CEO/CIO/VP etc).
• Must be able to influence decisions through a combination of negotiation and consultative input.
• Establishes self as the CSI market liaison and go-to resource for Korea with key business unit leaders within Visa.
• Direct management of team of professional individual contributors and cross functional management of staff and managers offering support for Korea clients
Qualifications
Professional:
• Country market and regulatory knowledge and functional experience in bankcard operations, preferably Visa, supporting highly complex clients and/or services
• Experience managing a team of technical and/or professional services professionals
• Demonstrated ability to build and maintain strong business relationships with internal and external stakeholders at senior and executive management levels.
• 10+ years of progressive leadership experience and in client-facing roles in the payments industry preferred
Technical:
• Working knowledge of Visa systems including authorization & clearing systems, client connectivity, Visa Settlement Service.
• Working knowledge of payments network and processing services – message routing, STIP, clearing and settlement.
• Working knowledge of Client business drivers for their operations and processing businesses.
• Transaction processing
• Demonstrated, detailed knowledge of the full breadth of systems, products and services offered by Visa
• Strong knowledge of key technical specialties supported within specific markets.
Business:
• Ability to lead and drive cross-functional ad-hoc team to achieve and exceed established goals and objectives
• Customer service and client focus
• Excellent project management skills
Now submit your application online and subscribe to email or follow us on twitter to get similar jobs in the future.
Posts
