We have unique and exciting opportunities for you as we continue to grow our team. You will have the opportunity to develop innovative content and establish new delivery methods to disseminate deep industry knowledge for issuer clients across the globe. Key responsibilities in this role include:
Implement strategies and solutions that drive increased approval rates of domestic and cross-border transactions while minimizing losses
Engage clients to conduct authorization and fraud analysis, performance evaluation, and implement best practices
Utilize and interpret analytics developed by VPS, Client Support Services (CSS) and analytic teams to identify opportunities for client performance improvement reviews
Facilitate, manage and execute payment quality reviews with target clients to minimize false positive declines
Undertake periodic performance tracking of client payment quality following engagements in partnership with CSS
Lead the client to action through illustrating the financial upside and the benefits to overall customer life cycle and customer engagement
Assist the client to work through barriers to implementation, including identifying appropriate solutions and working with processors, as necessary
Through consulting engagements, identify opportunities to scale and productize solutions
Recognize and cultivate themes in client needs that can be met through scaled solutions like content delivery, self-assessments, or other automated tools
Establish business cases and projected ROI on investment to identify and prioritize opportunities
Support the development of prototypes and client feedback sessions
Qualifications
We are looking for individuals with deep payments risk expertise to provide analysis and strategic thinking to shape the services we deliver to clients, lead consulting engagements and develop actionable and scalable insights and solutions. The individual should have:
• International experience in electronic payments
• A thorough knowledge of credit and fraud risk policies including issuer authorization and decline policies
• Good knowledge of issuer and processor operations and systems
• Expert knowledge, skills and demonstrated track record across a range of functions including various payment channels, including point of sale and e-commerce
• Ability to keep oneself updated in new development and advancements in payment technology
Additional requirements are:
Multi-functional project management and strategy development skills; ability to manage teams and deliverables - and to coordinate, collaborate, and demonstrate results to other Visa divisions, financial institutions, merchants, and potential alliance partners
Excellent written English, spelling, punctuation and grammar; immaculate proofreading and editing skill
Great communication skills, high energy and ability to work independently and thrive with limited guidance
Highly organized with unfailing attention to detail yet equally adept at big picture priorities
Flexible and creative thinker with the ability to define business tradeoffs, generate out-of-the-box solutions and manage uncertainty
Ability to lead and influence decisions of others, including senior management
Willingness to travel (Up to 50% of the time)
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