Director Global Programs SMB Facebook Menlo Park

Job Description: • 2-minute read •
The Director, Global Programs - SMB is a new position. In this role, the leader will create, develop, and optimize programs to help our clients succeed and thus grow Facebook's advertising revenue. This covers a wide range of initiatives including long-tail channel marketing, outsourced / call center sales programs, account management, reactive customer service, and through third-party and channel partnerships. This opportunity incorporates digital and performance marketing, running operational teams, and extensive cross-functional work with product teams, analysts, and global client-facing teams. As such, the leader is empowered with global responsibility including revenue-line management, sales, marketing, partnerships, service, and operations.

Ideal candidates will have experience building scaled sales and service programs, overseeing complex operations, analytical marketing, recognizing patterns of success (and failure) quickly, and working cross-functionally. Success in this position requires a passion for leadership, strong analytical skills, and the ability to thrive in a dynamic, collaborative environment. For clarity, this position does NOT manage the teams interacting with clients, as that is handled by our client-facing teams in each region.

This full-time position reports to the Global Vice President of SMB and is located in our headquarters office in Menlo Park, California. Global travel is required.
Responsibilities

P&L management for SMB revenue-driving programs
Innovate and develop new programs
Interface with global sales and support teams to implement and optimize programs
Work with global teams to turn hypotheses and insights into actions and results
Build strong working relationships with leaders across Facebook teams (e.g. product, engineering, sales, business development, marketing, human resources sales planning/operations and finance)
Team/people leadership including recruiting, training, and development (with support of XFN teams)
Member of the SMB executive team overseeing all SMB initiatives
Minimum Qualifications

Bachelor's Degree
15+ years experience in sales, operations, marketing, or consulting
10+ years experience in building and leading teams
Demonstrated experience with analytical operations
Experience prioritizing
Proven experience being detail-oriented, highly organized and effectively influencing and communicating cross-functionally
Preferred Qualifications

Avid Facebook user
Global experience (including work outside the US)
Experience working with or in support of diverse communities

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