Role Summary/Purpose
The Director of Digital Operations will be a highly customer focused individual leading a team of regional premium support engineers who are providing white glove support to the senior most leaders of the company.
Essential Responsibilities
Lead the Premium Experience team that drives and delivers technology support for the Senior Global Leadership at select businesses (SGL)
Ability to prioritize and schedule high volume of incidents efficiently to enable minimal downtime for SGLs and utilize resources optimally
Analyze and resolve complex hardware and software issues
Effectively partner with CoreTech Solutions peers to deliver results; ability to collaborate with and influence executive leaders across specific GE businesses
Prioritize the team efforts to align with the MyTech Promise
Leverage relationships with vendors to enhance support, and remain current on industry trends
Must be available during off hours to handle urgent issues that may arise
Proactively reduce incidents based on data analytics
Participate in the training and education of new team members
Provide leadership for special projects
Provide technical feedback as new issues surface
Qualifications/Requirements
Bachelor's Degree in Computer Science, Information Management or other technical / IT field OR a Minimum 5 years of relevant IT work experience, a minimum 5 years of experience in applying various technical solutions and a minimum 5 years of experience working in a client support role
Eligibility Requirement:
Must submit your application for employment through COS (Internal Candidates) or GECareers.com (External Candidates) to be considered for this opening
Must be 18 years of age or older
Must be willing to work out of an office in Atlanta, GA
Must be able to satisfy the requirements of Section 19 of the Federal Deposit Insurance Act
GE will only employ those who are legally authorized to work in the United States. Any offer of employment is conditioned upon the successful completion of a background investigation and drug screen
Desired Characteristics
Excellent project management skills
Strong track record of understanding and interest in current and emerging technologies demonstrated through training, job experience and/or industry activities.
Strong team player – collaborates well with others to solve problems and actively incorporates input from various sources; has experience working with others on a global basis; applies knowledge to coach and mentor others
Demonstrate customer focus – evaluates decisions through the eyes of the customer; builds strong customer relationships; creates processes with customer viewpoint; partners with customers to help shape their future initiatives
Strong analytical and strong problem solving skills - communicates in a clear and succinct manner and effectively evaluates information/data to make decisions; anticipates obstacles and develops plans to resolve; creates actionable strategies and operational plans
Change oriented – actively generates process improvements ; champions and drives change initiatives; confronts difficult circumstances in creative ways, balances multiple and competing priorities
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