The Sr. Director, Customer Solutions will be based in San Jose, CA. The Sr. Director, Customer Solutions will be responsible for qualifying, selling and leading first customer interactions for the ICE team, by providing technical insight, go fast planning, facilitating contract, pricing and readiness to capture the first business win of prototype, design and assembly as per customers’ expectations. He or she will also be responsible for participating in the formation of corporate and strategic plans and to create new business and sustain current accounts.
Intense collaboration
Passionate customer focus
Thoughtful, fast, disciplined execution
Tenacious commitment to continuous improvement
Relentless drive to win
The Trusted Advisor
True passion and desire to understand technology and product trends
Responsible for full lifecycle of many product launches (i.e. sketch to scale) across a large variety of product categories/variants over 5-10 year stretch
Competently discuss all phases of Development, Operations, and Management issues with the above 2 bullet points
Comprehensive understanding and experience in product development, from design to NPI to supply chain to manufacturing operations to logistics.
Deep operational experience (Factory & Development PM)
Ability to estimate costs and timelines and to identify pitfalls and issues from incomplete design information
Excellent communication skills – direct & unassuming, with the ability to quickly assess complex issues and discern the key messages
Strong business and financial acumen, and a complete understanding of various Business models
Push the boundaries of Flex processes
Expertise in business development and negotiation of commercial issues (price, contract terms, etc.)
Flexible, Creative and Impromptu personal style to match variety of customer personalities
Here is a glimpse of what you’ll do…
Develop new strategic alliances with key customers.
Analyze and understand customers’ business strategy, future product plans, and expansion activities and align Flex resources where mutually beneficial.
Define business priorities through a broad and far vision of market and technology needs, to include initiating and managing business development activities that will strengthen, expand and drive market penetration.
Work closely with the Business Development Team and the Finance Department to control budgets within the department.
Assist current accounts in the development and execution of product roadmaps and act as a focal point in delivering Flex’s solutions which include concept development, industrial design, manufacturing, supply chain/logistics, services support and reverse logistics.
Support senior management with regard to managing and evaluating key personnel and in terms of talent acquisition to provide further potential to business resources.
Implement appropriate HR strategies and actions to recruit and retain a qualified and motivated workforce.
Here is some of what you’ll need (required)…
Bachelor’s degree in engineering, sciences or business.
9 years of progressively advancing account management and/or business development experience.
Business Mindset able to assign new business models to given opportunities, converting prospects into customers with high profitability, high likelihood for higher volume success, and carry the excellent first experience into a long term partnership.
Define initial project/product scope and prepare comprehensive proposals to meet customers’ expectations.
Review customer requirements, identify and communicate potential issues and provide recommendations that will meet both Flextronics capability and customers’ specifications.
Prepare detailed project plans by documenting customers’ requirements and incorporating design and manufacturing capabilities in order to meet customers’ expectations.
Analyze and understand customers’ business strategy, future product plans, expansion activities and align Flextronics resources where mutually beneficial.
Define business priorities through a broad and far vision of market and technology needs, to include initiating and managing business development activities that will strengthen, expand and drive market penetration.
Assist current accounts in the development and execution of product roadmaps and act as a focal point in delivering Flextronics’ solutions which include concept development, industrial design, manufacturing, supply chain/logistics, services support and reverse logistics.
Support senior management with regard to managing and evaluating key personnel and in terms of talent acquisition to provide further potential to business resources
Ability to work with internal teams and executive management as well as external customers to maximize mutual benefit. Demonstrates mastery of functional knowledge in relation to other functions and a complete understanding of the function and those of related businesses. Demonstrated ability to successfully influence senior level management, executives and key clients.
Ability to read, analyze, and interpret the most complex documents. Ability to respond effectively to the most sensitive inquiries or complaints. Ability to write speeches and articles using original or innovative techniques or style. Ability to make effective and persuasive speeches and presentations on controversial or complex topics to top management, public groups, and/or boards of directors.
Ability to work with mathematical concepts such as probability and statistical inference to practical situations.
Ability to define problems, collect data, establish facts and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables
Here are a few of our preferred experiences…
MBA is preferred
Expertise in business development and negotiation of commercial issues (price, contract terms, etc.)
Ability to interface and communicate with different levels of the organization, both at customer & Flextronics
Strong analytical capabilities and attention to detail. Ability to dig deep into issues when needed.
Comprehensive understanding of contracts and service agreements
Demonstrates sound leadership capabilities in line with the ten Flextronics Leadership traits.
Well organized & disciplined, sets priorities and manages time effectively
Demonstrates resourcefulness, creativity, flexibility and a relentless drive to ensure business success
Committed to driving a Culture of Continuous Improvement
Strong team building & leadership skills with the ability to build commitment and intense collaboration within the team
Professional Leaders from Sales and Engineering experiences making dynamic first customer calls, decisive qualification and hands on execution directly with CEO & Head of Design.
Advanced critical thinking skillset to quickly identify customer needs & requirements, match Flextronics capabilities and service offerings to customer requirements.
Identify gaps in capability to develop prototypes internally, and articulate real-time solutions to customers that drive business engagement forward.
Here are a few examples of what you’ll get for the great work you provide…
Full range of medical benefits, dental, vision
Life Insurance
Matching 401K
PTO
Tuition Reimbursement
Employee discounts at local retailers
Job Category
Sales - Marketing - Account Mgmt
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