If you have ambitions to be a part of a Best in Class organization, Samsung’s Wireless Networks team is the place to be. The role of the Wireless Networks Team is to support our carrier customers through innovative technology road map. The dynamic culture at Samsung offers both great challenge and great reward. If you want to work among the very best talent in the industry, working on the most innovative products in the world, Samsung is the place to be.
The Director of Operations will be responsible in leading and managing SEA Customer Account Team’s operation budget and projects. You will be responsible for managing others in the team and drive process innovation to execute projects and manage funds.
•Drive process innovation and consistency throughout all markets to ensure efficiency is achieved through effective management.
•Complete end-to-end responsibility of management of Change Requests (CRs) which includes project set-up, validating cost and revenue drivers, ensuring schedules are met, and customer satisfaction is achieved
• Continuous interaction with executive management to ensure team is knowledgeable of current projects and potential risks and associated opportunities
•Interact with customers to ensure there is agreement in regards to projects schedules, requirements, and funding
•Manage phases of organization and operating budgets, including budget preparation, formulation, presentation, execution, and financial management policy
•Develop, recommend, and implement sound budget policies and financial procedures to enhance the fiscal oversight of funds
•Lead matrix organization to ensure all customer change requests are captured; this includes managing sales, operations, engineering, and finance
•Partner with business dispatcher to ensure effective and correct communication of project progress is effectively delivered to HQ
•Set up of all projects to track schedule, quality, and Profit & Loss
•Close finished projects to ensure no additional costs are observed and that all anticipated revenue is achieved
•Prepare and present monthly updates on all projects to executive management
•Develop process innovations and headquarters or internal company process improvement projects and initiatives through evaluation of current work processes and identification of improvement strategies
•Integral part of defining requirements of financial system to support services; this should include Balance Sheet, Cash Flow, and P&L.
•Oversee all presentation material to executive management in SEA and HQ to ensure consistent view and direction.
•Work closely with supply chain management to ensure timely and accurate forecasting of material to HQ in effort to meet customer demand.
Success Criteria:
Financial Acumen
•Subject Matter Expert in driving the financial oversight and solution on complex/large projects
Presentations Skills
•Leveraging your ability to communicate effectively with all levels of organization as well as HQ leadership on initiatives
Excellence Dealing with Ambiguity
•Bringing your experience in problem solving and ability to navigate complex organizations with pivotal shifts
Background/Experience required:
•Bachelor's Degree in engineering with 12-15 years of directly related experience is required
•Experience leading large scaled wireless networks operational projects
•Experience collaborating with various teams in a matrixed environment: finance/sales/engineering/contracts/deployment
•Experience from an international business environment and management structure is highly preferred.
Necessary Skills / Attributes
Necessary Skills and attributes:
The ability to plan, organize and prioritize multiple projects, sales and simultaneous performance objectives. Work independently in determining ones personal work schedule to be productive. Work in a team environment, in order to achieve personal and team project milestones and to complete assignments within established time frames. Accept tasks and problems/situations that differ, requiring creativity to search for optimal solutions, when only broad and general guidelines exist for solving problems. The ability to utilize implied knowledge of task alternatives and to make spontaneous decisions using past experience and the guidance and/or successful experiences of others. Demonstrated ability to interact at multiple levels within customers organizations. Negotiate with and convince others, in a potentially adversarial environment, including customer directors, managers and staff with opposing views to accept/approve plans, technical and project recommendations. Make professional technical sales presentations in writing, through email, reports, or orally, to an audience of high technical skills, management and operational experience. Ability to achieve results within established time frames and requirements. Develop accurate proposals and designs to meet customer needs.
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