We're seeking a proven leader in account and client management to become part of the Customer Success team to drive maximum value within our customer base of Enterprise and Fortune 1000 companies. The role is key to our customer retention and account development goals within our growing customer base. The Customer Success Manager, Strategic Accounts will be responsible for a portfolio of clients and will focus on the use and adoption of our ecommerce payments, fraud and payment security solutions to be the primary point-of-contact and trusted advisor to our clients. This is a direct client facing role and can be remote.
Develop and execute account and portfolio level strategies that support key business metrics including client retention, revenue growth and profitability
Become a trusted advisor with clients by deeply understanding their business and aligning their needs to our solutions
Provide expertise on our global payment processing, fraud management and payment security technologies and advise on key features and functionality allowing the customer to execute their strategies
Serve as customer advocate internally while effectively collaborating with internal, cross-functional teams including product management, customer support, sales engineering and finance
Ability to lead solution development efforts that best address customer needs, while coordinating the key internal resources for support
Lead ongoing strategic customer meetings to communicate best practices, successes and business results; facilitate quarterly business reviews & executive meetings
Analysis of customer performance metrics to deliver consultative business reviews which result in strategic recommendations, best practices and process improvements to ensure the they derive maximum value from their investment
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