To provide the highest quality distribution network within the Western region to enhance customer satisfaction and in turn superior market penetration. Western Region is comprised of AK, WA, OR, CA, AZ, UT, ID, MT, WY, CO, and HI. The RDDD is the main channel for communication and the relationship between the Company and the Volvo/ Mack distribution network. This position also provides team building in the field organization between both Volvo and Mack brands. Will serve as the voice of Senior Management in the field to the Dealer body. Manages dealer issues; both business and legal, to allow the Regional Vice Presidents to focus on truck sales and marketing. This position is part business consultant, business advisor, company advocate, and performance coach.
Primary liaison between Dealer Principal/Owner and Company
Strengthen positive relationship between Dealer and Company
Execute North American dealer development action plans to meet minimum dealer operating standards.
Work with Dealers and field team to assist in positioning Mack and Volvo to corporate targets of 1st and 2nd position in ATD Dealer Survey
Analyze Dealer financial data and proactively work with both Dealer and Company to ensure positive Dealer financial results.
Execute Dealer business planning process, coordinating with all field personnel as necessary
Work with Dealers and field team to create and execute action plans to bring Dealer Financial Composite results to corporate target levels
Provide Dealers with “Best in Class” practices to improve customer service and financial results
Proactively improve distribution network through improvement of existing network and/or replacement of non-performing dealers
Eliminate or minimize Company exposure where possible in all legal and financial matters as primary Dealer contact
Critical Competencies
Self-Motivated
Excellent Negotiation Skills
Ability to work independently to achieve results
Organizational skills
Prioritization
Communication
Customer Focus
Financial Acumen
Leadership
Change Facilitation
Interpersonal Influence
Analytical Skills
Planning and Organization
Creativity/Innovation
Resource Management
Attention to Detail
Problem Solving/Decision Making
Strong written and oral communications skills
Essential Educational and/or Training Qualifications and Certificates
Bachelor’s Degree in Business, Finance, or Marketing or related field; MBA preferred
Preferred Experience and Knowledge
5 - 10 years’ experience working with an independent dealer channel
Experience working remotely while achieving business results
Knowledge of heavy truck, construction, agricultural or outdoor power equipment dealer operations
2 – 5 years of business consulting and/ or negotiating experience
A thorough understanding of the Company’s business, sales and marketing strategies
MUST be a self-starter and able to demonstrate
Other Information
Frequent travel
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