The Facebook Legal team is seeking a motivated, highly-organized, detail-oriented candidate with impeccable judgment to lead our Law Enforcement Response Team for the North American region. The right candidate must have a strong work ethic and exceptional partnering skills. The position is full-time and would be based in our Austin, Texas office.
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Manage and bring operational excellence to a team that handles a large volume of incoming requests from law enforcement, and ensure that all requests are scrutinized and handled in strict accordance with applicable law, our terms of service, and our law enforcement guidelines
Define and implement a long term strategy to deal with hiring and volume growth to continue to meet goals
Own and manage hiring, budgeting, resource prioritization and operational functions within a large, global team of both full time employees and outsourced service providers
Support escalations related to sensitive subject matter
Clearly respond to process and policy questions from law enforcement, government agencies and internal parties, both in writing and over the phone
Interpret performance metrics and impact organizational change as a result
Working with a cross functional team, drive improvements to policies and processes within the law enforcement response team
Willing and able to maturely work with sensitive issues that include child exploitation, a variety of religious and political views, violence and adult content
Participate in on-call emergency escalation rotation as well as after-hours and weekend duty
Minimum Qualifications
BA/BS degree and 5+ years experience in a relevant scope
3 + years of management experience leading operational teams
Organized with the ability to prioritize multiple functions and tasks while managing their work time
Skilled in various computer systems, internet technology and software (PC, Mac, MS Office, online research, etc.)
Available for domestic and international travel
Must be able to pass a criminal background check
Ability to present material about the team’s goals and mission to a mixed audience, including law enforcement
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