Salesforce, has an immediate job opportunity for a Global Operations Center (GO Center) Associate Manager. The Global Operations Center is a 24/7 operation which provides a critical support function ensuring the safety and security of personnel and assets throughout the world by leveraging intelligence from several systems and technology databases which provide advanced correlation and analysis capabilities to deliver a prioritized list of actionable security incidents to the security and safety teams. This position supervisors the GO Centers ability to monitor all worldwide events, (access control, alarm, CCTV, social media, news, etc.) in real-time, assesses the real or potential impact upon client personnel, property, or assets, and provides accurate and timely notification of these threats to all appropriate persons.
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Review briefing reports of emerging situations globally based on information received.
Manages information flow to and from incident site, off site responders, vendors and other response personnel.
Identify, locate, and notify employee travelers during an emergency event.
Obtain regular updates from GOC agents on incidents and ensure timely communication of any incident updates and closure of incidents
Ensure the GOC Manager and appropriate security management is apprised of all significant and relevant global events in real-time, and documentation is maintained
Support Protective Intelligence Manager with collection, analysis and distribution of tactical intelligence products
Participate in creation of analytical training program for GOC Agents
Oversee the investigation of global incidents and assist in the creation of accurate and timely incident reports, escalating to the appropriate persons as necessary
Ensure that standard operating procedures and emergency response procedures are audited and updated annually
Provide backup support to the GOC Agents in managing communications for emergency and non-emergency calls-for-service, to include handling radio dispatch, phone and email workstations.
Perform other tasks and duties of a similar nature and scope as assigned
Demonstrate a willingness to be proactive in role to help ensure the GOC remains a World Class operation
Professional Experience/Skills Required:
Bachelor's degree or equivalent experience
Overall experience of 5+ years in security or closely related services in public or private sector
Demonstrable experience in corporate security management
Demonstrated experience executing successful security operations programs
Exceptional writing, research, and analysis skills
Leadership Qualities:
Thinks Strategically - Knows what it takes to maintain a vantage point with a comprehensive view of the company, its clients, and their shared interests
Makes Smart Decisions - Analyzes and synthesizes broad, cross-business or cross-discipline information that leads to breakthroughs or significant insight. Makes a company-wide impact
Collaborates & Communicates - Works well within a team environment with dynamic professionals from broad backgrounds. Writes and presents effectively in 1:1 and large group situations
Drives Results - Works independently and collectively to attack problems and analyzes root cause. Implements appropriate changes to ensure delivery of services that exceed customer expectations
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