Client Service Management is accountable for many aspects of client operational service, including the provision of effective client query management. This position is located in Seattle. Responsibilities include servicing client inquiries, creating ad hoc deliverables to meet client needs, web user support and maintenance, and partnering with global colleagues to advance a globally aligned vision and business model.
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Deliver a superior client experience via front-line client service to clients and related third parties, including fielding and responding to client queries and the creation of accurate and meaningful ad hoc reports
Thrive in a culture of excellence, innovation, communication and accountability, where all members of the team are motivated to go above and beyond, think globally and outside the box
Assist in the analysis of trends in queries to constantly improve service and client deliverables
Understand flow of client, market and fund information across BlackRock and external data providers
Constantly evaluate systems, processes and procedures for inefficiencies and make recommendations for improvement
Understand the risk environment within the department – promote risk awareness, assessment and control
Participate in cross training efforts on all stakeholder functions, to include knowledge transfer of all operational and compliance procedures
Requirements
BS/BA in business, finance, accounting, economics, or related field. MBA or CFA welcomed.
Keen interest in investment products and a preference of 1-3 years of financial services experience, especially investment management
Outstanding client service skills, maturity and judgment in dealing directly with clientele
Exceptional written and verbal communication skills are essential
Outstanding work ethic and willingness to contribute beyond the scope of one’s role to achieve team and firm objectives
Excellent attention to detail, extremely accurate and well organized
Strong analytical and problem solving skills with the ability to synthesize information, summarize issues and think outside the box
Sharp control/risk mitigation mentality with ability to know when to escalate issues
Ability to operate effectively under tight deadlines and to prioritize work with strong emphasis on time management
Able to exercise sound judgment and to appropriately document conclusions
Ability and desire to work in a team environment; willingness to ask questions but also to learn independently
Proficiency in Microsoft Office and an aptitude for learning new applications
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