The position, Director of Operations, U.S. Public Sector: State, Local and Education – Western Operations, is responsible for building and leading a talented sales team involved in positioning and promoting the Customer Business & Political drivers, Partner Value proposition, and reinforcing existing relationships within Public Sector SLED. This position requires the ability to drive profitable revenue growth, maintain executive relationships, and deliver business and mission outcomes.
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Strategy & Planning
• Lead strategic planning to achieve sales goals by prioritizing and coordinating the go-to-market for sales initiatives.
• Manage all aspects of sales business operations including, but not limited to resource management, market growth, customer engagement, accurate sales reporting, and employee development.
• Develop and communicate business/technology alignment plans to partners, customers, technology groups, and executive sales stakeholders.
• Develop and execute the Western Operations sales strategy across SLED West Area.
Operational Excellence & Reporting
• Drive overall performance metrics including headcount investments, pipeline as leading indicator, attach rates, etc. across operation.
• Working with partners, internal teams and executive leadership to deliver consistent results.
• Develop channel strategies and direction for the Operation to ensure maximum market coverage and resulting revenue.
• Develop and implement policies, process, programs, systems and service support to drive mutual success.
Leadership & Culture
• Exemplify Cisco's culture in decisions and actions and transcends management to demonstrate true leadership.
• Consistent abilities to act as a communicator and mentor.
• Understanding of the constantly evolving marketplace.
• Enable customer/partner intimacy, business intelligence, effectiveness and efficiency, and effectively manage Cisco channel engagement model for mutual profitability.
• Build and develop leadership team, build collaboration and partnership within and outside of the group, have regular open dialogue with local and regional teams and ensure buy-in to activities.
Position Requirements
Knowledge and Experience
• 5+ years’ experience selling products, services, and solutions to the U.S. Public Sector
• 4+ years’ experience managing and/or directing sales organizations and sales strategy.
• 10+ years’ experience working in sales in the technology industry.
• University degree and 15+ years of related experience in the networking industry.
• Experience selling to large, complex SLED agencies.
• Experience developing relationships with senior government officials.
• Experience in management of all aspects of sales support processes, organizational structures, management practices and staff development.
Personal Attributes
• Proven leadership ability and excellent interpersonal skills.
• Exceptionally self-motivated and directed with independent judgment.
• Ability to set and manage priorities judiciously with keen attention to detail.
• Proven people management capability and ability to motivate in a team-oriented, collaborative environment.
• A high degree of creative ability, analytical and business skills and service orientation.
• Strong tactical, strategic and problem-solving skills with ability to multitask.
• Excellent communications skills (both verbal and written) with the ability to effectively interact across functional teams and business units.
• Ability/affinity for communicating with customers and senior internal management in both formal and informal situations.
• Ability to articulate ideas to both technical and non-technical audiences.
• Ability to represent Cisco in a large internal and external industry settings.
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