What can you tell your friends when they ask you what you do?
I am spearheading the creation of App Annie Academy from the ground up. This new initiative helps our customers gain greater value from App Annie and accelerates their success by providing them with relevant, effective education on our products and industry. Customers can benefit from a full range of educational experiences, including self-service learning, in-person classrooms, special events, and more.
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Develop and execute a global customer education strategy that will accelerate and scale learning of App Annie’s products and industry
Build and lead a team that is responsible for curriculum design; training content creation, delivery, and operations; certification programs; educational events; and learning tools and infrastructure
Evaluate the effectiveness of customer education initiatives in order to determine ROI and shape future plans and priorities
Partner effectively with other departments and regions to develop, promote, and sell the App Annie Academy offerings
What will you bring to the team?
7+ years experience in customer education, training, customer success, and/or support at enterprise software and/or analytics companies
Customer-centric, passionate about helping customers learn and succeed
Initiative, adaptability, and resourcefulness to thrive in a fast-paced, dynamic, entrepreneurial environment; experience in building programs from the ground up
Demonstrated ability to build, lead, and manage a successful team of direct reports, as well as to unite and lead cross-functional teams
Excellent verbal and written communication skills
What do we offer?
Stock options and competitive compensation.
All the tech tools you need to succeed: a new smartphone, Fitbit, and Mac laptop.
Daily catered lunches, snacks, fruit, good coffee and other stuff to help you get through the day.
A beautiful office located in the heart of downtown SF within walking distance of the Montgomery BART station and other public transportation routes.
A 401(K) plan to help you plan for your future.
Great health, dental and vision insurance packages to fit your needs to ensure you’re happy and healthy.
Yearly fitness stipend and Fitbit competitions that will keep you up and moving.
Commuter benefits that make getting to and from work a breeze.
Working a little later? We’ll cover your dinner and ride home.
Employee referral bonuses so you’ll get the opportunity to work with friends (and get some extra cash in your pocket!).
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