Reporting to the Vice President, Sales Learning & Development/CRM Systems, this role will collaborate with sales leaders across the organization to understand business goals and build development strategies to ensure successful talent development with clear alignment to the overall strategic business plan.
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Specific functions include:
Conducts training needs analyses and prioritizes training based on the critical business issues.
Leads, coaches and develops a high-performance team of learning professionals
Assists VP of Learning and Development in partnering with Sales & Marketing leadership to identify and assess performance needs and provide appropriate recommendations.
Designs or oversees the design of training curricula; formulates or reviews training outlines, and determines appropriate instructional methodologies and formats (web, classroom, self --directed); evaluates and recommends vendor programs (make/buy decisions), as appropriate to meet overall training goals and objectives.
Partners with internal and external SME's to design, develop and launch training on Broadridge core offerings, industry, sales process, selling skills as part of overall Sales Learning & Development strategy
Translates business strategy into needed skills and knowledge (gaps) for targeted audience to achieve business results
Evaluates the most efficient use of e-learning, social learning, mobile learning and user-generated methodologies.
Measures and evaluates the effectiveness and return on investment of all training programs.
Oversees and optimizes the technical tools & resources available for Sales & Marketing related to learning
Establishes and maintains appropriate processes/ procedures to ensure complete and accurate training records and compliance tracking.
Keeps abreast of emerging trends in learning and development for Sales & Marketing.
REQUIREMENTS
Key Knowledge and experience ideal for this role include:
Experience in having built and run sales learning programs and teams in high growth environments
Understanding of learning metrics and importance of capturing key learner insights tied to critical business/engagement measures;
Proven results in navigating complex problems and finding quick wins in a matrixed environment; and
Familiarity with various trends in learning technology (i.e., Learning Management Systems and on-demand authoring tools/approaches, etc.)
Other Qualifications:
5+ years within a sales support, enablement or training environment with a focus on learning & development, and performance management.
Global experience managing complex, multi-stakeholder programs and initiatives
Proven ability to partner with and earn the trust of sales executives providing counsel and leadership on strategic sales enablement projects
*Proven ability to give or facilitate live instructor-led sales training (on product, process, or skills related training topics)
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